吉隆坡喜來登帝國飯店的評論

住宿方回覆: 尊敬的貴賓，感謝您分享寶貴的意見。我們很高興您喜歡酒店的設施，如健身房、三溫暖和游泳池。但對於您提到的清潔問題，我們深表歉意，並已將您的反饋轉達給相關團隊以便立即改善。也感謝您提醒其他賓客關於繁忙時段叫車的建議。我們期待未來有機會為您帶來更完美的入住體驗。此致敬禮，Effendi Ramley酒店經理

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We're glad to hear you enjoyed the spacious room and the convenience of nearby dining options. We also appreciate your comments regarding the distance to the Petronas Twin Towers — your input helps us provide more accurate information for future guests.We’re pleased to know you still found us to be good value for money, and we look forward to welcoming you back for another comfortable stay.Best regards,Effendi RamleyHotel Manager

住宿方回覆: Dear valued guest, Thank you for sharing your detailed feedback.We’re glad to hear you enjoyed our elegant lobby, spacious room, and convenient location near the mall and light rail stations. We appreciate your comments on cleanliness and have noted your concern about mosquitoes in the bathroom — our team will look into this immediately. Kindly note that all our rooms are equipped with a mini fridge, and we apologize if it was not clearly visible or available during your stay.We hope to welcome you back for an even better experience.Best regards,Effendi RamleyHotel ManagerSheraton Imperial Kuala Lumpur Hotel

住宿方回覆: 親愛的客人，感謝您分享您的寶貴反饋！我們很高興您和您的孩子在五一假期選擇了喜來登吉隆坡酒店，並且享受了我們優越的地理位置。距離雙峯塔和武吉免登非常近，地鐵站就在酒店樓下，方便您的出行。希望您在吉隆坡的旅行愉快，我們期待未來有機會再次歡迎您的光臨！敬祝，Effendi Ramley酒店經理

住宿方回覆: 尊敬的貴賓，感謝您的讚美！我們很高興您滿意酒店的環境、服務以及窗外美景，也謝謝您對前台團隊的肯定。我們期待再次為您帶來愉快的入住體驗。此致敬禮，Effendi Ramley酒店經理

住宿方回覆: 尊敬的客人，感謝您的善意和回饋！我們很高興聽到您喜歡我們優越的地理位置以及附近景點和餐飲選擇的便利性。我們也感謝您關於面向道路的房間的建議，我們一定會考慮到這一點，以便您在未來入住時獲得更安靜的體驗。此致敬禮， Effendi Ramley 酒店經理

住宿方回覆: 尊敬的貴賓，感謝您的美好評價！我們很高興您對這次入住感到滿意，也喜歡酒店大堂的氛圍。期待不久的將來再次歡迎您回來！此致敬禮，Effendi Ramley酒店經理

住宿方回覆: Dear valued guest,Thank you for your kind words! We're thrilled to hear you enjoyed our prime location, the city views, and the comfort of your room. It's wonderful to know that our service met your expectations as well. We hope to welcome you back for another great experience soon.Best regards,Effendi RamleyHotel Manager

住宿方回覆: Dear Valued Guest, Thank you for sharing your detailed feedback about your stay. We sincerely apologize for the inconvenience you experienced regarding the parking process. We understand how frustrating it must have been to receive inconsistent information and to face additional charges due to the situation. While the parking facility is managed by a third party, we take full responsibility for ensuring that our guests receive clear and accurate guidance. Your feedback highlights an area where we need to improve, and we will review our procedures to prevent similar issues in the future. We regret that this experience impacted your impression of our hotel and appreciate your candid comments, as they help us identify areas for growth. Thank you for bringing this to our attention. Warm regards, Effendi Ramley Hotel Manager

住宿方回覆: Dear Valued Guest, Thank you for sharing your thoughtful review. We are delighted to hear that you enjoyed our prime location in Kuala Lumpur. Being centrally located, we aim to provide convenience for both business travelers and tourists, with easy access to major attractions, shopping malls, and restaurants. We appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Effendi Ramley Hotel Manager

住宿方回覆: 尊敬的貴賓，感謝您分享寶貴的入住體驗！我們很高興您滿意酒店的地理位置、客房空間以及服務品質。對於您提到的噪音、床品舒適度及淋浴設施等問題，我們已記錄並會積極改進，力求為每位賓客提供更完善的入住體驗。期待您的再次光臨！此致敬禮，Effendi Ramley酒店經理

住宿方回覆: 尊敬的賓客，感謝您的誠實回饋。我們很遺憾得知您的入住體驗未能達到預期，並對您遇到的問題深感抱歉。您對電梯、房間狀況和清潔度的回饋令人擔憂，我們將與相關團隊溝通，以便立即審查並改進。賓客的舒適與滿意是我們的首要任務，對於未能滿足您的入住體驗，我們深感抱歉。我們感謝您的回饋，並希望未來有機會為您提供更優質的體驗。此致，Effendi Ramley 飯店經理

住宿方回覆: Dear Guest, Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. We look forward to welcoming you back on your next visit to Kuala Lumpur! Best regards, Effendi Ramley Hotel Manager