前台態度非常不好!非常之不好!業務不熟練,退個房耽誤我們30分鐘!足足30分鐘!!然後就説按金條不見了,不想退的意思!威脅客人説這裡是馬來西亞,不是中國。我就説,馬來西亞也不應該這麼浪費客人的趕機時間!不會再次考慮!
The front desk had a very bad attitude! Very bad! They were not experienced in business and delayed us for 30 minutes to check out! A full 30 minutes!! Then they said that the deposit slip was missing and they didn’t want to refund it! They threatened the guests that this is Malaysia, not China. I said, Malaysia shouldn’t waste guests’ time to catch their flight like this! I won’t consider it again!