THE MEWS 高級公寓近KLCC雙子塔/柏威年 吉隆坡豪華套房 By Moist

The location is good, near shopping malls. The room is very large compare to others. But the main problem is you can only checked in on 3pm. It's wasting time and they are difficult to contact. You need to try to contact them days before you arrive, and waiting for their respond (late).

While the property itself is nice, my overall experience was affected by poor service from the apartment agent. The unit is in Malaysia, but the agent handling the check-in was based in China, which made communication very difficult. Check-in was supposed to be at 3 PM, but despite several attempts to contact them on WhatsApp, I only received the check-in details after 4 PM. This long wait and lack of responsiveness made for a very frustrating and unpleasant start to the stay. The unit itself is spacious and in a good location, but cleanliness was not up to standard. The carpet looked like it hadn’t been vacuumed for a long time, and there were a broken frame and a lamp left unrepaired. Utensils were minimal, with plates and cups only provided for three people, which is inconvenient since we are 6.. Overall, I was happy with the place itself, but the service, cleanliness, and lack of proper maintenance really need improvement for a better guest experience.

Very disappointed. The room was dirty, furniture is old, nothing like the description, and the photos online were completely misleading.

Good Environment