班薩南-Cubic Botanical Suites-HomeBrickz旗下的評論

住宿方回覆: We’re truly sorry to hear about your disappointing experience during your first stay in Malaysia. We sincerely apologize for the communication issues and for not meeting your expectations compared to your previous hotel stays. Regarding your deposit, our team is currently checking on this and will ensure it is processed as soon as possible. We value your trust and feedback, and we will work closely with our partners to improve the quality of our service. Thank you for sharing your experience with us.

住宿方回覆: Thank you so much for your wonderful ⭐️⭐️⭐️⭐️⭐️ review! 🌟 We’re thrilled to hear that you had such a pleasant stay and found the location, facilities, and convenience up to your expectations. The swimming pool, gym, reading area, and in-room amenities like the kitchen, washing machine, and dryer are all designed to make our guests feel at home — we’re glad they added value to your trip! It’s an honor that you choose to stay with us every time you visit. Your recommendation means a lot to us. Looking forward to welcoming you back soon! 😊👏✨

住宿方回覆: 感謝您的反饋，我們始終致力於為每位客人提供最優質的入住體驗。然而，對於您的評論，我們需要澄清實際情況：在您提出要求後，我們立即為您更換並升級了房間，您當時也已接受，並未提出任何異議。我們非常重視客人的需求，並第一時間採取行動確保您的入住舒適。但在當晚，您再次來到前台，要求*“心理賠償及心裏不平衡*。這樣的要求已遠超合理範圍，並不屬於酒店應承擔的責任。我們的團隊始終保持專業態度，以誠信待客。我們歡迎真實、客觀的反饋，但對於惡意指控和不合理要求，我們絕不接受。感謝您的理解，我們會一如既往地為每一位客人提供優質的服務。

住宿方回覆: 我們對您所經歷的情況深感抱歉，並對您入住期間床上用品的狀況深表歉意。清潔和客人的舒適度對我們來說非常重要，這顯然是不可接受的。我們已立即將此事上報給我們的客房服務團隊，以便進行徹底審查並採取糾正措施。感謝您提請我們注意這個問題—我們將竭盡全力確保此類事件不再發生。