MIMARU東京 新宿WEST的評論

住宿方回覆: 尊敬的Edwin Ding先生：非常感謝您的好評，以及您分享的眾多精彩照片。我們很高興得知我們的英語溝通順暢，並且您對寬敞舒適的客房感到滿意。感謝您對房間內洗衣機的建議，我們會將其回饋給管理團隊，以便日後改善。我們非常榮幸能接待您，期待您下次來東京時再次入住MIMARU東京新宿西酒店。此致，前台團隊 - Pm

住宿方回覆: Dear Happy girl c,Greetings from MIMARU Tokyo Shinjuku West.Thank you very much for taking the time to share your feedback regarding your stay with us.We hope you had a wonderful time in Shinjuku during the autumn season in Tokyo. We are delighted to hear that you enjoyed the local onigiri shops and were able to fully engage with the local area.We truly look forward to welcoming you again in the near future.Warm regards,MIMARU Tokyo Shinjuku West Team

住宿方回覆: Dear Guest,Thank you very much for your kind review!We’re delighted to hear that you found our service courteous and that our luggage storage service made your trip to Hakone more convenient. It’s great to know that you appreciated being able to leave your luggage safely and have it ready in your room the next day.We truly appreciate your stay and look forward to welcoming you again on your next visit!Best Regards,Mimaru Tokyo Shinjuku WESTFront Desk Team

住宿方回覆: Dear guest, Thank you for staying with us at MIMARU Tokyo Shinjuku West for the last part of your family’s trip. The whole staff were glad to hear your compliments about our qualities and were satisfied with our service. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. Our hotel rooms are about 40 m2 or bigger, and equipped with a dining space and a kitchen so that you can relax as if you were at your second home.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. Shinjuku is a very convenient place. From Shinjuku, you can easily take a bus or train to Lake Kawaguchi, Hakone, and Kamakura. Your kind words about our staff mean a lot to us, and we’re delighted you had a comfortable and memorable stay. We look forward to welcoming you again on your next visit to Tokyo!The front desk-H

住宿方回覆: 親愛的賓客，非常感謝您在最近的日本之旅中選擇入住MIMARU東京新宿西店，並抽出時間給我們留下寶貴的評價。我們很高興聽到您入住愉快！感謝您對酒店員工的稱讚。我們也很高興聽到您對房間的整體滿意度！正如您所體驗到的，我們的客房寬敞明亮，面積約為40平方米或更大，並設有起居/用餐區和廚房。浴室和衛生間是分開的，讓您享受輕鬆的入住體驗。再次感謝您選擇我們，我們期待很快再次歡迎您的光臨！此致，前台團隊-H

住宿方回覆: Dear Guest, Thank you very much for staying with us and for taking the time to share your kind feedback.We are delighted to hear that our hotel was comfortable for your stay with children. Your compliments about our friendly front desk staff and the cleanliness of the hotel truly encourage our team.Although it takes about 15 minutes on foot from Shinjuku Station, we hope our quiet and relaxing neighborhood added to the comfort of your stay.We sincerely look forward to welcoming you and your family again on your next visit to Shinjuku.Thank you once again for your thoughtful review.Warm regards,Mimaru Tokyo Shinjuku WESTFront Desk Team

住宿方回覆: 尊敬的賓客，感謝您抽空分享您的回饋。我們很高興聽到您覺得飯店位置便利，並欣賞附近的便利設施。對於您在使用洗衣機時遇到的問題以及前台溝通延遲，我們深感抱歉。您的體驗顯然不符合我們預期的服務水平，對於由此造成的不便，我們深表歉意。我們將與我們的團隊一起解決此問題，以確保未來提供更好的支援和更清晰的後續服務。我們非常重視您的回饋，並希望有機會為您提供更好的服務。謝謝。此致，前台 –I.Y.

住宿方回覆: 尊敬的賓客，非常感謝您入住MIMARU東京新宿西店並給予我們好評。正如您所體驗的那樣，我們的酒店採用公寓式設計，提供寬敞的客房，讓您舒適放鬆。我們也提供完整的家具和便利設施，讓您住得舒適便捷，如同在家中。我們很高興聽到您在我們這裡度過了愉快的時光。我們希望很快能再次歡迎您，無論是在新宿，還是在日本各地的MIMARU分店。此致，前台 – Sh

住宿方回覆: 親愛的賓客，感謝您選擇MIMARU東京新宿西酒店作為您在東京的住宿，並抽出時間給我們留下寶貴的評價。 MIMARU東京新宿西飯店是適合家庭入住的公寓式飯店，配備洗衣房等便利設施。飯店每日提供清潔服務，包括床鋪整理和廚房清潔，並分時段進行，以確保提供周到的服務。飯店位於新宿站，交通便利，方便前往各旅遊景點。我們真誠地希望您和家人在未來的日本之旅中再次相見。謝謝！此致，前台 – 下午

住宿方回覆: Dear Guest, Thank you very much for staying at MIMARU Tokyo Shinjuku West, and for your kind review.We are delighted to hear that you found our location convenient and that the surrounding facilities met your needs.We look forward to seeing you again on your next trip to Tokyo!Best regards,Front Desk Team - I

住宿方回覆: Dear guest, Thank you for staying with us at MIMARU Tokyo Shinjuku West for the last part of your family’s trip. We’re so glad our apartment gave you plenty of space. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. Our hotel rooms are about 40 m2 or bigger, and equipped with a dining space and a kitchen so that you can relax as if you were at your second home.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. Shinjuku is a very convenient place. From Shinjuku, you can easily take a bus or train to Lake Kawaguchi, Hakone, and Kamakura. Your kind words about our staff mean a lot to us, and we’re delighted you had a comfortable and memorable stay. We look forward to welcoming you again on your next visit to Tokyo!The front desk-H

住宿方回覆: Dear guest, thank you for staying with us at MIMARU Tokyo Shinjuku West for the last part of your family’s trip. We’re so glad our apartment gave you plenty of space. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. Our hotel rooms are about 40 m2 or bigger, and equipped with a dining space and a kitchen so that you can relax as if you were at your second home.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. Shinjuku is a very convenient place. From Shinjuku, you can easily take a bus or train to Lake Kawaguchi, Hakone, and Kamakura. Your kind words about our staff mean a lot to us, and we’re delighted you had a comfortable and memorable stay. We look forward to welcoming you again on your next visit to Tokyo!The front desk-H

住宿方回覆: 尊敬的賓客：非常感謝您的回饋。得知您近期的入住體驗未能達到您的預期，我們深感抱歉。關於入住時出現的情況，我們對由此造成的困擾深感抱歉。請允許我們澄清，我們的前台工作人員是根據酒店政策採取的措施，出於安全和監管原因，酒店限制每間客房的入住人數。我們理解您一家六口（兩名成人和四名兒童）出行，但很遺憾，我們的客房配置無法合法容納如此多的客人。雖然我們無法將您一行所有成員安排在同一間客房，但我們的工作人員已盡力為您推薦附近的住宿。如果您覺得此流程有任何不禮貌或不禮貌之處，尤其是對您的孩子，我們深表歉意，並對此造成的不適深表歉意。請放心，我們絕無冒犯之意，感謝您的理解，我們必須優先考慮客人的安全並遵守當地法規。儘管如此，我們將審查我們的溝通方式，以確保今後以更謹慎和體貼的態度處理此類問題。對於您在我們這裡的體驗不佳，我們深感遺憾，並真誠希望未來的旅行能為您的家人帶來更多舒適和滿意。此致，前台 HN

住宿方回覆: 尊敬的賓客，您好！我們是東京新宿西美丸酒店。感謝您抽出寶貴時間與我們分享您的入住體驗。我們非常高興您在我們酒店度過了愉快的時光，酒店寬敞舒適，讓您感覺賓至如歸，並且您對我們的設施感到滿意。飯店附近還有許多著名景點、餐廳和車站，相信也能為您的入住增添更多樂趣。我們很高興您在這裡度過了愉快的時光。期待下次來日本旅行時再次光臨。此致，前台敬上