甲米悅榕莊的評論

住宿方回覆: Dear Xiaoxianrongrong,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your recent travels to Thailand. I appreciate you taking the time to share your wonderful comments with us.I am delighted that each and every aspect of your stay exceeded your expectations and combined to create a holiday that will resonate with you for years to come. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and I am pleased to read that your experience was perfect in every regard.Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional experiences to all our valued guests.Xiaoxianrongrong, thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future to our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear Dairuier,Greetings from Banyan Tree Krabi!Thank you for your recent stay with us with your family and for taking the time to share your comments with us.We're thrilled that you enjoyed the scenic beauty of our resort as well as the tranquility found at our secluded Tubkaek Beach.As a Banyan Tree property, we take pride in delivering the highest standards of service. While we do not have a Chinese-speaking associate on our team, we strive to facilitate smooth communication with our guests from all corners of the globe using technological resources. I am glad to read that our entire team delivered attentive service during your stay. I have already passed along your comments to serve as added motivation for them to continue delighting our guests.I regret that your room was not ready as per our standard time; however, I appreciate your kind understanding in this matter and I am glad that you were pleased with the complimentary drinks as a gesture of goodwill while you were waiting. Once you arrived there, I am delighted that you found it to be comfortable and that you appreciated our Housekeeping team setting the sofa as a bed for your child.Our culinary team takes great pride in offering amazing dining experiences that leave a lasting impression and it is delightful to know that this aspect of your stay surpassed your expectations. It is great that you enjoyed your dining experiences at our elevated venue, Bird’s Nest. Given the limited tables and increased popularity among both our guests and well as outside guests, we do encourage guests to book at their soonest in order to avoid disappointment. If is fantastic that you found our Main Pool to be exceptionally clean and it is great that you were able to relax while soaking in the scenic views of our secluded Tubkaek Beach.Dairuier, thank you once again for your visit to Banyan Tree Krabi and we hope to have the opportunity to welcome your family back in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear Qimeier,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your family travels. I appreciate you taking the time to share your wonderful comments with us.Our team works tirelessly to deliver exceptional service to each of our guests and I am pleased to read that your Banyan Tree Host as well as our entire team were able to meet your every need, and to make you feel as though you were at your home away from home.I am delighted to read that you found the layout and cleanliness of your room to be satisfactory. I trust that it provided a comfortable setting for you to unwind with those closest to you.As you have noted, we do have more spacious accommodation options on offer which might better align with your preferences. Please visit our brand website to learn more and to perhaps consider one of these choices should you choose to return to our resort in the future.If is fantastic that you found our Main Pool to be exceptionally clean and it is great that you were able to relax while soaking in the scenic views of our secluded Tubkaek Beach.Our culinary team takes great pride in offering amazing dining experiences that leave a lasting impression and it is delightful to know that this aspect of your stay surpassed your expectations. Your compliments about the quality and variety of our cuisine at our daily breakfast buffet at The Naga Kitchen are greatly appreciated. I am pleased that you took delight in the complimentary champagne and fresh coconuts among the many other selections. Moreover, it is great that you enjoyed your dining experiences at our elevated venue, Bird’s Nest. Given the limited tables and increased popularity among both our guests and well as outside guests, we do encourage guests to book at their soonest in order to avoid disappointment. Qimeier, thank you once again for choosing Banyan Tree Krabi. It would be our sincere pleasure to welcome your family back in the future and to create another memorable retreat to tropical splendour.Should there be anything we can assist you with for your future visits or if you have any special requests, please do not hesitate to reach out to us. It would be our pleasure to ensure that your next stay with us surpasses all expectations.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear Valued Guest,Greetings from Banyan Tree Krabi!Thank you very much for sharing your comments with us regarding your recent stay with us and we appreciate that you chose Banyan Tree Krabi for your getaway in Thailand. It is fantastic that our secluded setting on Tubkaek Beach delivered the perfect space for you to simply unwind.Our culinary team strives to deliver exceptional dining experiences and it is wonderful that you were impressed with the fresh coconuts, satay skewers, banana cake among the many additional options.It is great that you enjoyed dining on the outdoor terrace in the morning hours; however, I regret if you were bothered by mosquitoes during your meal. Kindly note that we conduct regular pest control services in the resort to address this challenge. Moreover, we provide a mosquito repellent at our restaurants to help combat the issues of mosquitoes at certain times of the day.Thank you for your stay with us at Banyan Tree Krabi. It would be our sincere pleasure to welcome you back in the future to our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear 匿名用户,Greetings from Banyan Tree Krabi!Thank you very much for sharing your comments with us regarding your recent stay with us and we appreciate that you chose Banyan Tree Krabi for your getaway destination in Thailand. It is fantastic that our secluded location aligned with your preferences for tranquil surroundings and delivered the perfect setting for you to relax and soak in the scenic views of the Andaman Sea. I am delighted that you found your room to be comfortable and well-appointed, and that you were able to enjoy a peaceful night of sleep to rejuvenate before returning home.匿名用户, thank you once again for your stay. We anticipate welcoming you back in the future for another escape to tropical splendour!With kind regards,Haruethai Maneerat (Pop)General ManagerWith kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear april_zheng,Greetings from Banyan Tree Krabi!Thank you for your endorsement and your review regarding your recent stay in our resort. It’s such a pleasure to hear that you loved our beautiful and peaceful resort and that you appreciated the excellent service of our team. Our commitment to customer service excellence is at the heart of our Banyan Tree brand. It is reassuring to know that you found our team to be service-oriented. I have already shared your feedback with our associates as motivation to continue delivering high standards of service, which is one of the trademarks of our brand.I am delighted that you were impressed with the comfort and design of your two-bedroom room and that it delivered the perfect setting to simply relax and unwind. It is wonderful that you were impressed with the scenic surroundings of our location as well as the serenity of our secluded Tubkaek Beach and that these provided lasting memories for you from your visit to Krabi.It's great that you had an opportunity to enjoy a marine excursion during your stay. Krabi is truly a paradise for island-hopping enthusiasts, and we are delighted that you had the chance to immerse yourself in the natural beauty of the Andaman Sea.april_zheng, kindly accept my deepest thanks and gratitude to you for making Banyan Tree your preferred choice. We would be delighted to welcome you back to our resort for another equally memorable stay.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear wudingtiantong,Greetings from Banyan Tree Krabi, your Sanctuary for the Senses!Thank you for choosing our resort for your recent travels and for extending your comments. I am delighted to read that we were able to exceed your expectations and to deliver a memorable holiday. Your compliment that our resort is the best of the best among all Banyan Tree properties speaks volumes. Kindly accept my deepest thanks and gratitude to you for choosing Banyan Tree.As a Banyan Tree property, a commitment to service excellence is the cornerstone of our brand and it is wonderful to learn that we surpassed your expectations for warm, attentive service. I have already shared your comments with our entire team to serve as added motivation to continue delivering the highest standards of service.From the delectable cuisine at our daily breakfast buffet at The Naga Kitchen to the variety of complimentary activities and equipment on offer as well as the scenic views overlooking our secluded Tubkaek Beach and the Andaman Sea; it is wonderful that these combined to deliver the perfect setting to simply relax and unwind.Banyan Tree Krabi is nestled in an exclusive setting, next to the Dragon Crest Mountain Range, offering an idyllic spot for nature walks or mountain hiking and it great that you were able to explore this area. wudingtiantong, thank you once again for staying with us and we anticipate welcoming you back in the future for even more memorable moments.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear sh****,Thank you for choosing our brand once again for your travels and for taking the time to share your review with us.I regret that your room did not align with your expectations in terms of the overall space and the size of the pool. We strive to be forthright on our brand website and across all booking channels in terms of the floorplan of each room type and even provide a virtual tour website to provide a first-hand view for potential guests. It is disappointing that this shortcoming detracted from the memorable tropical retreat that you hoped to enjoy.Kindly note that we have more spacious accommodation options on offer in our Beachfront Pool Villa category which might better align with your preferences. Please visit our brand website to learn more and to perhaps consider this choice should you choose to return to our resort in the future.sh****, thank you for your stay with us at Banyan Tree Krabi. We value you as a guest of our brand and hope that you will consider visiting our resort again and allow us the opportunity to hopefully reinstate your trust in Banyan Tree.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear alashenzhu,Please accept my sincere gratitude for your decision to choose Banyan Tree Krabi for your recent tropical getaway and for sharing your constructive feedback with us. It is with genuine disappointment to learn of the areas in which we did not meet your expectations. It is unfortunate that the comfort you had anticipated from your room was not delivered and that both the bed and water bottle provided were not in a satisfactory condition. I have shared this with our Housekeeping team for their awareness and to investigate accordingly.Moreover, it is disappointing that you were bothered with mosquitoes in the vicinity of your room during your stay. Kindly note that we conduct regular pest control services in the resort and I will mention to them to focus on the area surrounding your room during their next visit. Moreover, we provide an electronic mosquito repellent device in each room to help combat the issues of mosquitoes at certain times of the day. I regret to read that the cuisine at our daily breakfast buffet at The Naga Kitchen and our signature Thai restaurant, Saffron, fell short of your expectations. It is disappointing that we were unable to address your concerns during your stay and to cater to your preferences which we would have been pleased to do. Our culinary team would have been delighted to go beyond in order to ensure your satisfaction. Perhaps on a future occasion, our chefs could meet with you personally to address your concerns and deliver cuisine that aligns with your preferences, deliver improved dining experiences in these areas and to make up for these drawbacks you have noted. We take constructive feedback such as yours very seriously, and I wish to reassure you that these issues, which you have taken the time to bring to our attention, are important to us and have already been addressed with our team to ensure that attention to our guests needs remains at the forefront of our priorities .alashenzhu, it is unfortunate that we were not able to deliver the Banyan Tree experience that you had envisioned and that we were not able to meet the expectations you had upon arrival to our property. I hope that you shall not allow these few, isolated incidents mar your overall perception of our brand and that you shall give us the opportunity to reinstate your trust in Banyan Tree by considering one of our sister properties around the world in the future, so that we may provide the highest standards of service that you both rightfully expect and deserve.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear Zhangxiaoshu,Greetings from Banyan Tree Krabi! Thank you for choosing our resort for your recent getaway to the tropics and sharing your experience with us. We are thrilled to read of your incredible experience with us. I am delighted to learn that you were impressed with the service from our team and that your Banyan Tree Host offered an excellent introduction to our various facilities and services upon arrival. Moreover, it is great that our team of Bellmen provide prompt and efficient service to escort you around the resort.Our culinary team strives to deliver exceptional dining experiences and it is wonderful that you were impressed with the culinary options provided at our restaurants. Especially the variety of cuisine at our daily breakfast buffet at The Naga Kitchen.Zhangxiaoshu, thank you for your stay with us. Your recommendation means the world to us, and we are truly grateful for your trust in Banyan Tree. We eagerly look forward to welcoming you back in the future for more unforgettable experiences at our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear nino,Thank you for choosing our resort for your recent travels and for sharing your comments. I am delighted to read that you were impressed with the scenic surroundings of our resort overlooking the secluded Tubkaek Beach and the Andman Sea. I am glad that your overall experience was satisfactory; however, I am disappointed that you were not pleased with certain aspects of your stay including the service from our team as well as the pricing of our spa services.As a Banyan Tree property, we value your comments and regret that we were not able to meet the expectations you had upon arrival to our property. I have already passed your comments on to our team for their review and to make necessary improvements.It is unfortunate that your our team lacked attentiveness to detail and that they continually forgot items that you requested to make your stay more comfortable. We strive to be detail oriented in all regards and to provide high touch service for our guests in order to deliver the Banyan Tree experience and it is apparent from your comments that we did not surpass the expectations you had for a luxury getaway at our resort.Please note that the pricing of our Spa services remains in line with other five-star properties around Krabi. While we do recognize that cheaper services can be found outside our resort; the consistency of the quality, hygiene and service is what sets us at a higher tier than locally-operated businesses in the area. nino, thank you once again for your stay with at Banyan Tree Krabi. I hope we shall have a future opportunity to welcome you back to our resort or perhaps to one of our sister properties around the world in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear Zzz_555,Thank you for choosing Banyan Tree Krabi for your trip to Thailand and for sharing your review with us.I regret that your room did not align with your expectations in terms of the overall space and the size of the pool. We strive to be forthright on our brand website and across all booking channels in terms of the floorplan of each room type and even provide a virtual tour website to provide a first-hand view for potential guests. I hope you found the design to be efficient and that this shortcoming did not fully detract from having memorable moments with us.I am pleased that you were impressed with the bespoke touches provided each evening during turndown service by our Housekeeping team and that you took delight in the complimentary nightly souvenir to serve as a keepsake from your travels.Your compliments about our cuisine are greatly appreciated. We take great pride in offering amazing culinary experiences that leave a lasting impression and it is fantastic to know that you felt this during your stay.While we are slightly remote from the nearby hub of Ao Nang, we do offer a complimentary shuttle bus to multiple stops in Ao Nang that operates twice daily as an added convenience for our guests to explore the local area. This provides a cost-effective option for guests who do not wish to use the private taxi service that is readily available upon request.It is unfortunate that your stay coincided with a period of rainy weather for the region; however, I sincerely appreciate your positive outlook and ability to create a memorable stay nonetheless.As a Banyan Tree property, we take pride in both delivering friendly service and ensuring we maximize the comfort of our guests regardless of the weather conditions. During periods of inclement weather, we create a Rainy-Day Activities program for our guests inclusive of complimentary activities for children and adults. I hope our efforts to provide a range of indoor options for you were well received.Zzz_555, on behalf of the entire team, thank you for your kind words and for choosing Banyan Tree Krabi. We hope to welcome you back with only the familiar elements of tropical splendour!With kind regards,Haruethai Maneerat (Pop)General Manager

住宿方回覆: Dear 6570,Greetings from Banyan Tree Krabi! Thank you for choosing our resort for your recent getaway to the tropics and sharing your experience with us. We are thrilled to read of your incredible experience with us. I am delighted to learn that you were impressed with the comfort and design of your room and that it provided an ideal setting to simply relax and unwind while soaking in the natural surroundings.Our secluded beach offers a haven of serenity, where you can enjoy complimentary marine activities or simply bathe under the sun in peaceful settings. It is great that you were able to explore the coastal scenery of Tubkaek Beach with our complimentary stand-up paddle boards and kayaks as well as through our private sailing class under the guidance of our Recreation Attendant who can provide instructions on how to use the navigate the waters with our Hobie Cat.It is fantastic to read that you were impressed with the cuisine on offer at our breakfast buffet at The Naga Kitchen. Certainly, a wonderful way to start the day!Moreover, I am thrilled that your visit to our elevated dining venue, Bird’s Nest, delivered a memorable dining experience for you.6570, thank you for your stay with us. Your recommendation means the world to us, and we are truly grateful for your trust in Banyan Tree. We eagerly look forward to welcoming you back in the future for more unforgettable experiences in our Sanctuary for the Senses.With kind regards,Haruethai Maneerat (Pop)General Manager