哥打傳統飯店的評論

住宿方回覆: We’re truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused during your stay. Your feedback regarding the room condition, cleanliness, air-conditioning, iron, and early morning disturbance is taken seriously. We are investigating the issues you've highlighted and will take corrective action to prevent this from happening again.We appreciate you taking the time to share your honest experience, even if it was disappointing. Feedback like yours helps us improve. We hope to have the opportunity to provide you with a better stay in the future.Best regards,Kota Heritage hotel Team.

住宿方回覆: 感謝您的詳細回饋。我們很高興您覺得這家飯店適合短期入住，並且對附近的餐廳讚不絕口。對於浴室設置和冰箱清潔度造成的不便，我們深表歉意——您的意見已記錄在案，並將提交給客房服務團隊處理。我們也感謝您對床鋪舒適度和位置的回饋。您的寶貴意見有助於我們改善服務，並更好地服務未來賓客。此致，Kota Heritage 團隊

住宿方回覆: "Thank you for your kind words! We’re glad to hear that you found our place nice and clean. We always strive to provide a comfortable and pleasant experience for our guests. We look forward to welcoming you back in the future!"Best regards,Kota Heritage Hotel Team.

住宿方回覆: 感謝您分享您最近入住我們飯店的回饋。對於您在房間和走廊上遇到的清潔問題，我們深表歉意。您的評論令人深感擔憂，我們非常遺憾您的體驗未能達到我們一貫的標準。請放心，我們會立即處理這些問題。我們已向客房服務團隊通報情況，以確保不再發生此類失誤，並且我們正在進行徹底檢查，以加強我們的清潔和維護流程。我們非常感謝您對我們位置的正面評價以及您願意再次光臨。我們致力於做出重大改進，並期待在下次入住時為您提供更好的體驗。感謝您幫助我們改進。 Kota Heritage 飯店管理團隊

住宿方回覆: 感謝您與我們分享您的經驗。對於空調問題造成的不便以及解決延遲，我們深表歉意。您的舒適是我們的首要任務，我們很遺憾您最初的房間沒有達到預期。此外，我們感謝您對房間氣味和熱水問題的回饋。我們將與我們的客房清潔和維護團隊密切合作，確保及時解決這些問題。我們非常重視您的意見，並希望有機會在未來為您提供更好的住宿體驗。科塔遺產酒店團隊。

住宿方回覆: Thank you for your positive rating and for taking the time to share your feedback. We're glad to hear that you found our hotel generally clean and safe, and we appreciate your kind words about our surroundings and service.We also acknowledge your comment regarding the maintenance of fixtures and fittings. Your feedback is important to us, and we will look into improving these areas to enhance guest comfort and satisfaction.We hope to welcome you again in the future!Warm regards,Kota Heritage Hotel

住宿方回覆: Thank you so much for the perfect rating and your kind words! We're delighted to hear that you had a pleasant stay during your work trip.Our team is happy to know you were satisfied with the service, cleanliness, and amenities provided. It's also great to know that our parking and Wi-Fi facilities added to your convenience.We truly appreciate your support and look forward to welcoming you again in the future.Best regards,Kota Heritage Hotel Team.

住宿方回覆: 非常感謝您的善意言辭！我們很高興您認為 Kota Heritage Hotel 是 Kota 較好、較乾淨的飯店之一。很高興得知我們的位置非常適合您的中途停留。我們期待您下次光臨！此致，科塔遺產酒店團隊

住宿方回覆: Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, but we apologize for the inconvenience caused by the lighting. We appreciate your input and will look into improving the lighting in our rooms to ensure a more comfortable stay for our guests.We hope to have the pleasure of welcoming you back to Kota Heritage Hotel in the future!Best regards,Kota Heritage Hotel Team

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay was disturbed by noise due to the thin walls. We understand how important a peaceful environment is for our guests, and we truly regret any inconvenience caused.Your comments are valuable to us and will be shared with our management team as we continue to improve our facilities for a better guest experience. We hope to have the opportunity to welcome you again with a more comfortable and enjoyable stay.Warm regards,Kota Heritage Hotel Team.

住宿方回覆: 感謝您的評論，我們會再次改進，以確保客人的舒適度:)

住宿方回覆: Dear Guest,Thank you for choosing to stay with us! We’re glad to hear that everything was satisfactory during your overnight stay. It’s great that our hotel provided you with a comfortable retreat from the heat.We hope to welcome you again whenever you need a relaxing escape, even if just for a short visit!Warm regards,Kota Heritage Hotel

住宿方回覆: Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience.We apologize for the outdated facilities and the issue with the single-pane windows not effectively blocking out the street noise. We are committed to improving these aspects and are working diligently to enhance our guests' comfort.Regarding the discrepancy between the location shown on the Ctrip app and the actual address of the Desaru farm, we deeply regret the inconvenience it caused you. We have contacted Ctrip to request an immediate correction of this information. We also recommend reaching out to Ctrip directly to seek compensation for your loss.Once again, we apologize for any inconvenience caused. We hope to have the opportunity to serve you again in the future and provide you with a better experience.

住宿方回覆: 非常感謝您的評價。很高興您對酒店感到滿意，我們會盡力改進路線指引，方便客人前來。Warm Regards,Kota Heritage hotel team