迪科之家-依瑪歌閣樓

Leaking room, theres a total of 3 rooms for 6 persons, however the air conditioner in one of the room started to leak, and my family couldnt sleep for two nights. Requested for partial refund but got rejected, they asked us if can come over to fix the leaking aircon, which we declined because who would have the time to wait for them to come and fix something, as all of us went out for activities. Room and facilities looks worn out and old. Floor feels dusty. Would rather stay at hotel or newer Airbnb next time for comfort

1) Wifi was down 2) TV box remote control is faulty 3) Master bedroom aircon is blinking amber light, blowing out hot air 4) Common Toilet shower head got no pressure, water was dripping backwards along its pipe 5) Customer Service not able to speak, whatsapp messages only 6) these messages give unclear instructions, some things can be easily explained in a 30s phone call, but customer service refused to pick up the phone 7) Swimming pool under maintenance Worst accomodation ever in my travel history, Extremely lousy service So many basic necessities are faulty

This stay was absolutely terrible. Upon check-in, we found that the room looked nothing like the photos. A slight difference from pictures is understandable, but this was unacceptable: multiple areas in the room were covered in mold, the sofa was so moldy that it was impossible to sit on, and the bed was dusty to the touch. The entire room smelled of mildew. Even worse, we discovered several moths in one of the rooms. To make matters worse, the host never replied to any of our messages or answered calls. In the end, we had no choice but to check out early and book another hotel. Overall, this was a truly awful experience. I strongly recommend avoiding this place. Hopefully, this review helps others.