蘇梅島白沙度假村(White Sand Samui Resort)

There were numerous issues, all concerning and contrary to all booking information provided online at the time of booking. We have stayed 1 night, and since checked out as it was so bad to our health. We are seeking a refund of the remaining 9 days we did not stay at hotel. For reference, we have taken numerous photos at the appalling state of the hotel and rooms. Room - extremely hot, despite AC running full power, I noticed there is gaps in the wall to the outside which I’m guessing is why the rooms remained hot. Doors do not lock securely, meaning unsafe, yellow stains on white bed linen repugnant. No hot water, cold or warm only. Pool - mould and algae growing in pool, making it unusable Bar - was closed, and never saw any service there being available at any time Breakfast - all cooled items were hot, yoghurts, drink, fruit and milk were sitting around without ice or cooling. Extremely bad health risk.

Great location, quiet place, next to the beach, nice beach, recommended for who are looking for swimming in the sea,I was selected pool access room that was great room, large area with the big bath tub and easy to assess to the pool, in this hotel have 2 swimming pools that comfortable for family or group of friends, staffs all friendly and helpful.

遺憾的是這家酒店沒有維護……看起來一切都被遺棄了……當你到達時……真是令人失望！ 幸運的是工作人員非常友好。 早餐真的很簡潔...我們住了8天...總是一樣的... 化學果汁...非常糟糕的煎蛋捲...米飯和只有一道菜...每天早上我們都吃同樣的生蔬菜... 泳池很宜人...尤其是海灘。

一切都很棒，我們住了3個晚上，第一天晚上有鄰居用噪音擾亂了我們的睡眠，早上我們要求換房，工作人員立即毫無疑問地去開會並給我們換了房。有兩個游泳池，緊鄰大海。好好清理一下

預訂時，我們沒有看到觀景池要到2024年2月3日才關閉整修的資訊。但是無處可去，因為預訂是不可退款的。房間很乾淨，適合 3 人入住，每天都會打掃。酒店區域需要整修，但一切都很乾淨。海邊按摩很棒。早餐很差。

那天我去飯店前面的海灘，景色非常美麗。房間一塵不染。優秀的服務人員