城堡飯店(Castle Inn)

I recently stayed at Castle Inn Hotel in Khandwa and I must say that while certain aspects were commendable, the presence of cockroaches in my room made for a highly unpleasant experience. Firstly, I would like to mention that the hotel's infrastructure was impressive. The exteriors were well-maintained and the interior décor was pleasing to the eye. Additionally, its proximity to the railway station was a major convenience, especially for a weary traveler like myself. The hotel staff was generally polite and helpful. They assisted me with my luggage and promptly addressed any concerns or queries I had. However, despite their assistance, the persistent issue of cockroaches in my room overshadowed the positive aspects of my stay. On my first night, I observed several cockroaches scurrying around the room. I immediately brought this to the attention of the hotel staff, hoping for a quick resolution. Disappointingly, the next night, these unwanted guests made another appearance, crawling on the bed itself. I was appalled by this lack of hygiene and cleanliness. In an attempt to provide evidence of the situation, I even took photographs of the cockroaches and shared them with the hotel staff. Unfortunately, my efforts seemed to be in vain as the insects were still present the following day. To make matters worse, during my stay, I discovered a cockroach in my tea pot after drinking tea. This was the last straw for me, as it caused me immense disgust and further contributed to my negative experience. I must express my disappointment and mention that this incident has soured my perception of both Castle Inn Hotel and the booking. While I understand that glitches and issues can occur, the presence of cockroaches indicates a significant oversight in the hotel's cleanliness and hygiene standards.

The rooms were very good, the food quality was good and the food rates were reasonable 👍

Pretty neat n clean rooms. Staff courteous. Easy check in and check out. Stayed there only overnight.

Resturent service is very good food are delicious. Hotel is very good location. Hotel cleanness is very good

Neat n clean room, courteous staff. Fast service give good experience. Like to stay in this hotel for future.

Hotel staff was very friendly and room are spacious room service was very fast

Amazing experience to stay in Hotel castle inn.rooms are very spacious neat and clean. All the staff is very cooperative and ready to help anytime. Pure veg kitchen is there . Food quality is superb and yummy taste like home . Recommended all to stay here at khandwa. I am speach less that the hotel castle inn is have no any complaint during my 06 day continues stay. Personally recommend all to stay in Hotel castle inn only and feel the quality of service and hospitality by this hotel staff.

There were discrepancies regarding the bundled meal offer and i had to argue and get myself the justice for the additional premium paid for the meals. The room didn't have adequate complementary water bottles for 3 guests. They had provided only 1 bottle and i had to argue again for the rest of the 2 bottles. No hot water in the tap. Had to request the same.

Very supportive staff with excellent service and hygienic environment, good communication in the start.