雷克雅維克凱夫拉未克機場鑽石套房

非常舒適的酒店

My wife and I recently paid well above $1,000 for a night at the Diamond Suites, which is the separately branded top floor of the Hotel Keflavik. That's a lot of money, but we were wrapping up a special trip and wanted to end on a high note. The room looked nice, but nothing worked and the stay was a serious disappointment. First, the thermostat would not cool below 24.5 C (high 70s in Fahrenheit), so we had to open the window and deal with a lot of street noise. Second, and more importantly, the primary ceiling lighting which ran around the perimeter of the room would not turn off when we went to bed. We tried to ignore it but it was like trying to sleep in broad daylight. After 30 minutes or so, we tried to call downstairs but the phone didn't work. My wife went downstairs to reception in her bedclothes to seek help. A young man who said he was the manager came to the room and spent 10 minutes pushing all the same buttons we had been pushing, and he achieved the same result: the lights wouldn't go off. He did manage to turn the bright yellow lights into bright red lights and suggested we try sleeping with those on, as there were no other rooms he could move us to. When we said no, his suggestion was to trip the breaker so we would have no electricity in the room; since the phone didn't work, he said we could come downstairs in the morning and ask them to reset the breaker so we would again have electricity. That was obviously a non-starter for us. He then disappeared for 10-15 minutes and came back with a tool kit and after another 10 minutes or so managed to disable the malfunctioning light switch. He said they would make an adjustment to the room cost because of the troubles. When we saw him in the morning at checkout, the young man said they would comp us for our dinner in the hotel restaurant the night before. That was a nice gesture even if, as I believed, it was insufficient. We accepted without putting up a fight. Then my credit card bill arrived and they charged us for the dinner after all. It was a terrible experience on multiple levels, and it convinced us that this is a hotel to be avoided.

We loved it here. So did my kids. They were kind in honoring the airport shuttle but I get the feeling it’s not common. The room was wonderful and more than enough space. A great breakfast. The only thing was there were flies in our room because the windows were open. It didn’t bother us but other it might.

We visited in the summer, so it was light out all night. The shades worked well. Our room was very nice. The staff was helpful. The breakfast was delicious. I wish we had more time to stay. The hotel is much closer to the airport than it is to Reykjavik. This was not a problem since we had free parking for our rental car.

The room was beautifully appointed and very clean. We opted for the Sapphire suite with access to the hot tub. (side note- this is advertised as being private, but it is on a shared balcony with no dividers). We also chose to include breakfast and that was wonderful. There were many hot and cold food options and a good variety of beverages as well. Great offering especially when traveling with kids. You should absolutely visit the spa if you get a chance. It was the best way to end our trip. I was absolutely impressed by the kindness of the staff- Anna at the front desk and Robert with maintenance in particular. Anna did everything she could to assure we had a wonderful stay and Robert was incredibly kind and helpful. They really made the stay exceptional for us. I would ultimately return because of them. You can stay at a nice hotel anywhere, but the staff is what makes this place stand out. Thank you so much for that.

我們在鑽石套房酒店住了三晚，體驗非常棒。早餐豐盛，房間乾淨時尚，員工熱情友好，樂於助人。飯店位置便利，距離機場很近（車程8分鐘），距離藍湖也只有10分鐘路程。我們一家人在這裡度過了非常愉快的時光。

我和我現在的未婚夫在鑽石套房酒店度過了一段美好的時光！未婚夫在我們抵達酒店前一周向我求婚，我想給他一個驚喜，於是我給客服發了郵件，他們幫我們升級了房間！這讓我們的慶祝活動更加特別。房間乾淨漂亮，我們永遠不會忘記。

在這家一流的飯店度過了非常愉快的時光，經過一天的長途旅行後，我們非常樂意入住這裡。熱情周到的前台接待員為我們升級了房間並安排了提前入住。酒吧的菜單令人驚艷。餐點也很美味。飯店設施一流。