堪薩斯城廣場萬豪 AC 飯店(AC Hotel Kansas City Plaza)

Snow storm cancelled my flight so I rebooked another night- checking out/checking back in was quick and easy. Didn’t need to change rooms

Let me start off by saying the front desk staff if wonderful. However, in our room there was a plastic bag over the smoke alarm tied with a charging cord I presume from the guests before. Also at 2am there were guests screaming and singing in the hall way. We expected some noise from outside because of all the bars around but this was VERY loud. We also got back from the Taylor Swift concert around 1:45am and there was no parking in the parking lot so we had to park our rental car on the street but thankfully the front desk staff promptly took off the charge for parking that day. The beds are very hard and we only had one towel which was unfortunate. I would stay here again but just be aware of those things.

Overall hotel was okish ,but the beds were hard as a rock we could barely sleep all night. We came for a concert, and I’m the way back all the surrounding streets were blocked off for some event that the hotel never told us about. When we finally got into the lot all of the spots were taken so we had to park 10 minutes away and walk back in the pouring rain. Then as I leave I find out they charged me with the $21 parking fee, never even parked in the lot so why the hell did I have to pay for someone else to park in the hotels small parking lot that only holds about 30 cars

Overall, this property was nice. There were a few things that were annoying: sink stopper was down and wouldn’t stay up so we kept having to manually lift it to get the sink to drain, there is a rain shower head but we tried everything and could not figure out how to turn it on, there were a couple of small stains on the sheets, & the shampoo/conditioner made my hair feel almost sticky and there was no body wash left in the room. We’re we’re only in the hotel one night and then I mean took the stain and the body wash to the staff, they said it would be addressed right away with housekeeping. The hotel is beautiful and in the cutest area of town. Had we been staying more than one night, I would have addressed the other issues. The $21 self-parking fee was not worth it though. The lot had several spots blocked with heavy equipment and had we arrive any later than we did, we probably wouldn’t have had a spot. I would have rather street parked.

Location very convenient, although on weekend nights street is blocked nearby for partiers, making access to hotel inconvenient. Staff was very friendly. I stayed 4 nights and my room was never entered for cleaning, making bed, checking towels or anything else. I found this surprising as I thought that some room cleaning/housekeeping was typically part of the service at a hotel. Not at this one, apparently.

Badly in need of renovations, there was a piece of flooring sticking up that we both kept tripping on in our room. The $21 parking charge is ridiculous, shouldn't that just be included in our stay like every other hotel in the area. I could have just parked across the street for free.