Two blocks from the beautiful St. Johns River, we offer easy access to enjoy local dining and shopping in the thriving Five Points, Riverside, Brooklyn neighborhoods. Travelers will appreciate our proximity to the corporate offices of Brooklyn, Riverside, and Downtown Jacksonville. We offer direct access to I-95 and I-10 and are only less than three miles from TIAA Bank Field. Enjoy our extensive fitness center, an on-site restaurant and bar, and meeting and event space.
Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.
I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.
訪訪客I drove 6 hours and got to the hotel at 4:10 and asked if I could please check in because I was really tired and didn’t want to drive because of me being so excited and I had worked the whole day and then drove The lady up front told me she would if I paid 60 to her I was not going to pay 60 to anyone because I didn’t have it she then said well you need to wait till 4pm so I left and went to my car drive to the love gas station and paid 16.56 to take a shower and then drive to the hospital to be with my son and his girlfriend where she was giving birth to my first baby Then At 5:30 I went back and was told that she didn’t have a room for me I didn’t have any money so I had to sleep in my car for 3 days I didn’t get my money back I didn’t even have money for food and then they told me to call the manager and I had to talk with her I called 5 times and she
My husband and I decided to take a couple of days to relax since he had just gotten out of the hospital so I booked us a room at this hotel. Bad idea! The room had mold all in it. It was on the ceiling and on the couch in the room. The shower walls and behind every table in the room as well. Which wasn't a welcoming sight since my husband was in the hospital with respiratory issues. That next morning when we went for breakfast the sausage was under cooked and cold as were the eggs. Then we were really disappointed to see waffle stuff but got told that there would be no waffles that day. Disappointed enough that we didn't even go to breakfast the next morning. Also the pool was closed. We were told that was because they had to get someone from the state to come inspect it. Needless to say the whole stay was very disappointing. I would not recommend anyone staying at this location until they get it cleaned up more