PParadise49901924785I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.
Room was neat and clean. Desk staff nice and friendly. Housekeeping was all good. Close to places I wanted to go. Good security. Place upgraded nicely. It was all good except I never got refundable $100 deposit back! Now can't Reach a real person, unacceptable!
訪訪客I drove 6 hours and got to the hotel at 4:10 and asked if I could please check in because I was really tired and didn’t want to drive because of me being so excited and I had worked the whole day and then drove The lady up front told me she would if I paid 60 to her I was not going to pay 60 to anyone because I didn’t have it she then said well you need to wait till 4pm so I left and went to my car drive to the love gas station and paid 16.56 to take a shower and then drive to the hospital to be with my son and his girlfriend where she was giving birth to my first baby Then At 5:30 I went back and was told that she didn’t have a room for me I didn’t have any money so I had to sleep in my car for 3 days I didn’t get my money back I didn’t even have money for food and then they told me to call the manager and I had to talk with her I called 5 times and she