The property is in need of overhaul. There are too many things to list. on few things
Pluming, air-condition thermostat, staff on vacation so they have no back up plan, no breakfast services, the shower water flow not working, the nobs are old, and not functional, is a shame because is a very good location.
I booked two rooms, and we had to leave the property, my one old child got a cold due to cold room, at a temp, of 42 degrees, and the heater was not working. The technicians needs to be trained that do not leave unless the problem is resolved. The next day my family and I and our guest from Germany, waited for four hours to speak to the assistant manager. she was very nice, however the duty of care was not delivered to us. The hotel failed to act in a way that the care owed to my family and I. We had two days to stay and our guest lost the opportunity to visit, my child got sick, due to technician stated he will be back and he never did, and the hotels actions or lack of it, was the breach of delivering the service promised. Not fair.
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Jene
入住於 2023 年 12 月
商務出差
1.0/5
發布於 2023 年 12 月 3 日
This place is more like a Motel 6, maybe even less than that. I was “hotel catfished” for sure. This place is not as advertised on their or Expedia’s website. My linens were dirty, the curtains were all scratched up, the furniture was dirty. The check in staff was friendly but the check out staff (young lady) provided terrible service wouldn’t not even help me get my refund. I want all of my money back. No one should have to stay in such accommodations. This place is an embarrassment to the Orange County community.
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Brennan
入住於 2023 年 11 月
夫妻/情侶出遊
4.0/5
很好
發布於 2023 年 11 月 27 日
Parking situation is the only major issue. Once you get a parking pass you have to take it to the front desk. If you dont, you are on the hook for $24 for just over an hour. They dont tell you this at check in so you have to repark, walk back to the front desk, which is not close and then back to your car again. Wasted 15 mins
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Verified traveler
入住於 2023 年 11 月
其他
5.0/5
超棒
發布於 2023 年 11 月 21 日
The gentleman at the front desk was very helpful and accomodating. Our stay went well, no problems. Rooms as described with photos. Safe place.
Rhe rooms were as described. We stayed in a standard double bed room. Did not know what to expect for bathroom, but it was updated and clean with a small shower. No fridge/no microwave. Room has A/C and heating unit - makes noise, but works well. No frills room, looks nice and has what you need. The beds are comfortable/clean sheets. Hotel self-parking is available, but not free. Great stay, would stay again.
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Christopher
入住於 2023 年 12 月
商務出差
4.0/5
很好
發布於 2023 年 12 月 10 日
All the updates are great, except what they didnt update. Very comfortablele bed. Nice bedding. The nice lady at check in was good, but at check out, I felt like I was an annoyance to the gentlemen to ask for my receipt. Ambiance is fantastic. Pool looks amazing. It was alright for the cost. Cant complain really.
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J
入住於 2023 年 11 月
其他
4.0/5
很好
發布於 2023 年 11 月 13 日
Clean, very comfortable beds. The hotel itself is very large, and I got lost (did 2 loops around the building) trying to find the lobby twice. Keeping the map they give you at check-in handy would be helpful.
Coffee in the lobby would be nice, otherwise there's a sit-down restaurant, but wasn't available early enough for us. Pool area is beautiful. The staff I interacted with were great. I did NOT like paying $24 for parking, so add that to what you think you'll be paying.
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lev
入住於 2023 年 10 月
商務出差
4.0/5
很好
發布於 2023 年 10 月 21 日
Very convenient location - 12 min. walking from the airport. Clean, mostly renovated. The only negative experience was their $12 continental breakfast. Very limited selection, really bad coffee and no water (juice and milk were the only drink options). Given a choice, avoid having a breakfast at the hotel
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Daniel
入住於 2023 年 10 月
家庭出遊
4.0/5
很好
發布於 2023 年 10 月 18 日
Pros- Safe and clean. A lot of parking, but it is $24 a night.
Cons- Needs to be updated, very small showers. And was woken up very early by cleaning staff trying to get into our room (more than once) on a Saturday morning.
Also very concerning, there was a bunch of dead honey bees by one of the backdoors. A least a hundred. They looked like they had been sprayed. So upsetting to see.
Would stay again if others weren't available.
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Gregory
入住於 2023 年 10 月
商務出差
2.0/5
發布於 2023 年 10 月 14 日
I’m not sure what was recently remodeled but it was not the whole hotel. They don’t have a restaurant onsite they have a microwave vending machine with all 100% gluten high carb foods.
Besides the old musty smell I. The room, my stay was topped off with a rat running in front of me as I passed the pool
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Michael
入住於 2023 年 12 月
其他
5.0/5
超棒
發布於 2023 年 12 月 28 日
It was a great place to stay near airport and many other restaurants plus next to gas station which was very convenient to fill up your vehicle. Hotel room was clean and quiet. Didn’t have a chance to swim and use the exercise room yet. Recommended.