斯特拉斯堡有Wi-Fi的飯店

「AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.」

「真的是在歐洲行裏目前最具性價比的一家！推薦推薦~ 地理位置很方便 前台態度也超好 床是正兒八經的床 衞生間也蠻大 真的很驚喜」

「我住了三晚。飯店位置非常便利，就在火車站對面。即使深夜抵達也沒關係。飯店裡那部古老的電梯還在使用，一定要體驗一下！前台工作人員都非常友好，我的住宿體驗很愉快。下次來斯特拉斯堡我一定還會選擇這家旅館。 飯店入口晚上11點後關閉，所以如果您要待到很晚，請務必提前了解如何開門。」

「先說優點吧。飯店毗鄰火車站，但需要注意的是，您可以聽到火車的聲音。您無法搭乘電車直達，有時需要步行。 房間裡有微波爐、水壺和爐灶，但餐具很少。沒有吹風機和熨斗。房間比較舊，爐灶上方沒有抽油煙機，家具因潮濕而膨脹，而且相當凌亂。插座也壞了，顯然飯店維護得不好。 廚房水槽的排水不暢，我只好用浴室的水槽洗碗。 就這個價格而言，房間價格非常昂貴。 照片中，我取消了有箭頭的房間。」

「這家旅館很特別──床位分佈在兩層樓的同一間房間裡，營造出安靜的環境。地理位置也十分理想，距離斯特拉斯堡的景點和巴士站都只有幾步之遙。衛浴寬敞乾淨，男女分開。旅舍裡還有個酒吧，可以在那裡等候辦理入住或退房。工作人員非常熱情周到——我退房當天早上熱水供應不足，沒辦法洗澡。下午問題解決後，他們給了我一張熱水卡，我很快就能洗澡了。我強烈推薦這家旅舍。」

「距離斯特拉斯堡火車站步行4分鐘。 它靠近車站，但地處安靜區域。 附近有很多餐廳。 如果您計劃前往科爾馬或巴黎等地旅行，這裡是理想的下榻之所。 雖然飯店年代較久遠，但乾淨整潔，維護良好，員工熱情友善。 步行10分鐘即可到達斯特拉斯堡市中心， 交通便利。」

「房間很好用，洲際集團旗下四星酒店，USB接口等都特別人性化，燈有特別設計，早餐服務也好，離大教堂和小法蘭西都1-1.2公里之內，地理位置很好，開始以為離火車站遠，750米走走10分鐘。唯一的缺點就是陽枱面向鐵路，我睡眠質量很好，輕微火車聲不影響，晚上火車少，早晨火車多」

「在小法蘭西里，雖然周圍都是遊客，但是絲毫沒有被吵到，很舒服的入住。 設施：酒店有4層，電梯到3樓，服務員幫忙搬行李到4樓，退房時候電話也有人來幫助。房間內裝修可以看出比較久遠，木頭有爛掉痕跡但是有感受到在努力保護。窗外風景很好。1樓有spa和做臉。每個房間有一天1小時中心洗澡蒸桑拿時間，但是男女不分開，建議要去的話帶泳衣。 衞生：洗澡和衞生間是分開的。很乾凈。 環境：內部安靜舒適，外部建築物給人的心靈上的寧靜。 服務：從前台到餐廳服務員都很熱情。 ps，早餐其實選擇不算多，但是都很好吃。蛋可以點包括咖啡茶水。」

「我在豪華大床房住了兩晚，整體體驗不錯。地理位置便利：距離市中心僅一小段電車車程，靠近會議廳。房間寬敞，床很舒服。我也很喜歡飯店的茶水和咖啡沖泡設施。酒吧和餐廳是晚上放鬆身心的好去處。 工作人員友好專業，隨時準備提供協助。飯店和房間的一些區域略顯陳舊，這可能是需要改進的地方。此外，如果您不是希爾頓榮譽客會會員，停車和客房內無線網路需要額外付費。 總的來說，這是一個可靠的選擇，特別適合商務旅行或短途城市旅行。住宿舒適，工作人員樂於助人，交通便利。」

「酒店位置不錯。離火車站一條路步行約十分鐘就到了。出門左拐藝術博物館，前面就是斯特拉斯堡最有特色的著名景點大壩了。一路過去，步行就能逗玩各主要景點了。房間不大，但結構合理，應有的設施功能齊全，連衞生間都是有明窗的。早餐品種齊全，基本都有。貼心的還有個煮雞蛋的，水微滾，掛着一個個小網提，自己放生雞蛋，煮想要的時間。飲品有百分百的鮮橙和蘋果汁。還有各種茶葉罐。自取茶葉裝小袋泡飲。」