祖裡飯店的評論

住宿方回覆: Dear Anonymous User,Thank you for these wonderful and humbling comments. We are glad that you appreciate it. Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you again at Zuri Hotel!

住宿方回覆: Dear Guest User,Thank you for the wonderful comments. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re visiting our area again soon, don’t hesitate to call Zuri Hotel. Thank you!

住宿方回覆: Hello jason-cju,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

住宿方回覆: 親愛的豪華特大床房，感謝您選擇入住我們酒店。 對於每一條評論，我們都努力改進和改善我們的服務，讓我們的客人感到舒適和滿意。關於您對我們 Wi-Fi 的評論，請允許我解釋一下，我們每間客房都分配了至少 20 mbps 的速度。 如果您在住宿期間出現網絡問題，我們的工作人員將很樂意為您提供幫助，對此我們深表歉意。 請將此視為不常見的情況，因為我們通常會收到客人對我們的 Wi-Fi 連接的良好反饋。

住宿方回覆: Dear Xuaho Howard,Thank you for the wonderful comments. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re visiting our area again soon, don’t hesitate to call Zuri Hotel. Thank you!

住宿方回覆: 尊敬的先生/女士，我們感謝您為我們寫的反饋。您的反饋對我們來説非常寶貴，因為我們每次入住都會努力改進。得知我們未能達到您的期望，我們感到難過。管理層對所有評論持開放態度，尤其是那些具有建設性的評論。請放心，我們已經與有關部門進行了交談，並正在為此採取必要的行動。我們已經安排了另一次培訓來改善我們的服務。我希望您能再給我們一次重新自我救贖的機會，不要讓我們的酒店永遠失寵。再次對給您帶來的不便深表歉意，並感謝您與我們分享您的經驗。

住宿方回覆: Dear Guest User,Thank you so much for the good rating you left Zuri Hotel! On your next visit, we hope that we'd be able to serve and impress you to the best of your expectations so that we may receive higher rating from you. Stay safe!

住宿方回覆: Dear gibo_27,Thank you for sharing your detailed experience with us! We’re thrilled to know that you had a great stay and appreciated the early check-in, convenient location, and exceptional service from our staff. It’s wonderful that you enjoyed the variety in our buffet breakfast and the rooftop infinity pool with its pool bar and jacuzzi – definitely guest favorites!We’ve taken note of your feedback about the shower heater, and we’ll ensure this is addressed for a more comfortable experience next time. We’re glad to hear you’ll recommend us and look forward to welcoming you back on your next visit!Best regards,

住宿方回覆: Thank you for your review, Halis. We're glad to hear that you found our location and amenities to your liking. We apologize for the damp smell and Wi-Fi issues. To ensure a more pleasant experience next time, we recommend requesting a room on a higher floor, as these tend to have better ventilation. We are also working on improving our Wi-Fi infrastructure. Please let us know if there's anything else we can do to make your next stay even better.

住宿方回覆: Dear Herman,Thank you for your review and for sharing your feedback with us. We're glad to hear that you appreciated our excellent location and found our staff welcoming and friendly.We apologize for the limited amenities and the experience you had with the breakfast availability later in the morning. Your comments are invaluable, and we will work on improving our offerings to ensure all guests enjoy a satisfying breakfast, regardless of the time they dine.We also appreciate your input regarding the express check-out process, and we will take this into consideration to enhance the efficiency of our service.Thank you again for your insights, and we hope to welcome you back for an improved experience in the future!

住宿方回覆: Dear Zaya1234,Thank you for your feedback and for choosing to stay with us after so many years! We're thrilled to hear that you found our hotel clean and well-managed. We appreciate your comments about the breakfast options and are glad you enjoyed it.We sincerely apologize for the inconvenience you experienced with the hot water and the delay in service. Your insights are invaluable, and we will take them into account as we strive to improve our guest experience. We hope to welcome you back in the future for an even better stay!Warm regards,

住宿方回覆: Dear Guest User,Thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize for the unfortunate incident with the cockroach in your brother's soup. This is absolutely unacceptable and falls far short of the high standards we strive to maintain, especially for a loyal guest like yourself.We understand your disappointment with the lack of an immediate apology from the restaurant staff. We are taking your feedback very seriously and will be reviewing our service protocols to ensure such situations are handled promptly and professionally in the future.We truly appreciate your understanding that mistakes happen, but it's how we respond that matters. Upon learning of the incident, our team immediately prepared a complimentary fruit platter to be delivered to you as a token of our sincerest apologies. Unfortunately, we were informed you had already left the restaurant.We value your loyalty and trust, and we hope you'll give us another chance to demonstrate the exceptional service you've come to expect from Zuri Hotel. We would love to invite you back for a complimentary breakfast for two (2). Please don't hesitate to reach out to us directly at Zuri Hotel so we can personally ensure a perfect experience.Thank you again for your feedback. We look forward to welcoming you back soon.

住宿方回覆: Dear MjNarra86,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!

住宿方回覆: Dear Sir/Madam,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!