祖裡飯店的評論

住宿方回覆: Dear Guest,Thank you for your 4.5/5 rating and your feedback on Zuri Hotel.We are pleased to hear you found our hygiene and conditions good, our location right next to SM Mall very convenient, and our service responsive to your needs. We are also glad you appreciated our amenities and cleanliness.We sincerely apologize for the issue you experienced with the humidity in your room and the dampness of the quilt. We are located in a tropical climate, and humidity can sometimes be a challenge. We will look into this immediately with our housekeeping and maintenance teams to identify the cause and implement solutions to improve the comfort of our rooms.Thank you for bringing this to our attention. We value your feedback and hope to provide you with a more comfortable stay during your next visit to Iloilo City.

住宿方回覆: Dear Guest User,Thank you for sharing your feedback on your recent stay at Zuri Hotel.We appreciate your feedback on your experience, particularly regarding the musty smell on the floor, the air conditioning, and the bathroom odor. We sincerely apologize for any inconvenience this may have caused.We take your feedback seriously and are investigating the source of the musty smell on the floor. We are also reviewing the performance of the air conditioning units in our rooms and exploring options for improvement.We are glad you enjoyed the breakfast buffet and found the location convenient.We value your feedback and are committed to continuously improving our services. We hope to have the opportunity to welcome you back to Zuri Hotel in the future and provide you with a more enjoyable experience.

住宿方回覆: Dear Anonymous User,Thank you for these wonderful and humbling comments. We are glad that you appreciate it. Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you again at Zuri Hotel!

住宿方回覆: Dear Guest,Thank you for your feedback. We're glad to hear that you found our location convenient and appreciated the spaciousness of your room.We also appreciate your comments regarding the shower. Please be assured that we are in the process of updating the shower fixtures inside our rooms to provide a more modern and comfortable experience for our guests.We hope to welcome you again soon and offer you an even better experience.

住宿方回覆: Dear Guest User,Thank you for the wonderful comments. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re visiting our area again soon, don’t hesitate to call Zuri Hotel. Thank you!

住宿方回覆: Dear Guest User,The team is overwhelmed with your feedback. We’re glad that you enjoyed your stay in Zuri Hotel. We shall hope to see you again on your next visit in Iloilo City! Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you soon!

住宿方回覆: Hello jason-cju,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

住宿方回覆: 親愛的豪華特大床房，感謝您選擇入住我們酒店。 對於每一條評論，我們都努力改進和改善我們的服務，讓我們的客人感到舒適和滿意。關於您對我們 Wi-Fi 的評論，請允許我解釋一下，我們每間客房都分配了至少 20 mbps 的速度。 如果您在住宿期間出現網絡問題，我們的工作人員將很樂意為您提供幫助，對此我們深表歉意。 請將此視為不常見的情況，因為我們通常會收到客人對我們的 Wi-Fi 連接的良好反饋。

住宿方回覆: Dear Xuaho Howard,Thank you for the wonderful comments. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re visiting our area again soon, don’t hesitate to call Zuri Hotel. Thank you!

住宿方回覆: 尊敬的先生/女士，我們感謝您為我們寫的反饋。您的反饋對我們來説非常寶貴，因為我們每次入住都會努力改進。得知我們未能達到您的期望，我們感到難過。管理層對所有評論持開放態度，尤其是那些具有建設性的評論。請放心，我們已經與有關部門進行了交談，並正在為此採取必要的行動。我們已經安排了另一次培訓來改善我們的服務。我希望您能再給我們一次重新自我救贖的機會，不要讓我們的酒店永遠失寵。再次對給您帶來的不便深表歉意，並感謝您與我們分享您的經驗。

住宿方回覆: Dear Guest User,Thank you so much for the good rating you left Zuri Hotel! On your next visit, we hope that we'd be able to serve and impress you to the best of your expectations so that we may receive higher rating from you. Stay safe!

住宿方回覆: Dear Ayakame,Thank you for your excellent feedback on your recent stay at Zuri Hotel. We are glad you chose us and appreciated our good location near SM City, our security, and the cleanliness of our rooms and lobby. We are also happy to hear you found our staff service good.We apologize for the inconvenience of the trash being placed in front of your room and the wait time for the breakfast buffet. We will address these issues with our respective teams to ensure a smoother experience for our guests in the future.Regarding our breakfast buffet, we appreciate your feedback on the selection. As you noted, we primarily feature Filipino dishes as we are proud to promote our local delicacies here in Iloilo. However, we also offer a soup station, a live cooking station for pasta and eggs, as well as a selection of salads, fruits, and breads to cater to a variety of tastes and nationalities. We understand that the majority of our clientele are Filipino, but we do strive to provide options for our international guests. We also want to mention that the breakfast is a complimentary offering for our guests.Thank you for your understanding and for acknowledging the cleanliness of our hotel. We value your feedback and hope to have the opportunity to welcome you back to Zuri Hotel on your next visit to Iloilo City.

住宿方回覆: Dear Anonymous User,Thank you for your perfect 5/5 rating!We are thrilled to hear you found our location perfect, and that you felt it was worth your money. We are also glad you enjoyed our free breakfast buffet for two.We hope to welcome you back to Zuri Hotel in Iloilo City soon!

住宿方回覆: Dear Guest,Thank you for your 4.5/5 rating!We are delighted to hear you had an excellent stay and enjoyed our great breakfast, beautiful clean rooms, and helpful staff. We are also pleased you found our location close to the mall convenient.We hope to welcome you back to Zuri Hotel in Iloilo City soon!