SUNRISE 索拉拉水上樂園度假村

Take heed!!! Acceptable. Room/Room cleaner Always given clean towels We found all staff polite and helpful The pools were lovely, and children certainly had fun in the Aqua Park Negative. Where do I start? Booked Caesar Palace, to then be informed by rep it was best for us to go eat in Dream hotel next door. It's an ideal opportunity if you want to fast for several days. We survived on chicken and rice. Beware chicken not always cooked thoroughly. Hot coal Barbeques set out 3ft next to kids pool, whilst toddlers still in Cooked chickens were hung out in the sun 40° from around 3.30pm until served out at 6.30pm+ and bowls of other food bought out and covered in cling film the same. Drinks served in tiny plastic cups. We were given 3 bottled waters per day, otherwise you are able to be served water from a machine. We gave up on that after tasting it and it tasted of fish. So bought bottled from shop next door. HAZARD! The biggest fear was of slipping, which is well understood around the pools, but when people are allowed to come in and out of hotel dripping wet, running up staircase, water on ceramic tiles is accidents waiting to happen. All in all. I would not recommend this Hotel.

This hotel is 2 star at a push not 4 and definitely not 5 as advertised on their website. Worst hotel I’ve ever stayed in! It is not catered for Europeans at all! Especially not British people. The all inclusive is terrible, Pepsi and 7up poured out of bottles, no other pop available, one type of beer again poured out of bottles, and a few spirits offered. No cocktails, no juices, and a couple of squashes available. Everything served in tiny 200ml plastic cups. Some bars are all inclusive but some bars you have to pay at. The food is awful to say the least, I’ve lived off chips and rice and that’s only because we’ve been going to the sister hotels restaurant every day. The main hotel restaurant doesn’t even do chips, all traditional Egyptian food like rice pudding and beans for breakfast. There is also only a very small amount of food being served, no variety daily it is the same every single day, chicken and kofta. The main restaurant looks run down and things are broken. The breakfast is even more awful, the only edible things were the eggs. I also have coeliac disease and was assured before coming that special diet menus were available on request, this is not the case at all! No one knew what I meant when translating gluten free and I’ve had to risk what I’m eating and play it safe with just rice and chips. They do offer pasta and pizza in the sister restaurant but I was unable to eat this. The rooms are actually okay, aside from a few broken shelves and draws, again definitely not 4 or 5 star but they are liveable. There is loud music from 8am-10:30pm right outside the balcony. There is not much entertainment, every night the animation team do their dances on stage and there is a belly dancer for half hour and that’s it just music on. There is a bikini only pool which Egyptians aren’t allowed in, but you get haggled by workers constantly trying to sell you something, even a beer which they bring to you and you have to pay when you can go to the bar for free yourself. The house keeping man will give you 3 small bottles of water every day when he cleans the room, but if you want more bottled water at the bar you have to pay for it. Everything is an extra charge here. Check out is at 12pm, our transfer wasn’t until 9pm at night, they do offer late check out which we asked prior to the day we was leaving however they told us to come back on the morning of, and then proceeded to tell us it’s fully booked. They cut your wrist bands off at check out so you aren’t able to use any of the facilities or all inclusive. They said we could eat lunch but we got kicked out of the restaurant being told to pay £10 per person. They also do not have communal showers so we aren’t able to use the pool then shower before leaving. Basically sat in reception all day before going home. There is a taxi service that works with the hotel however they overcharge you significantly! We paid 1000EGP for a return journey to the mall, however on Uber this w

Einmal und NIE wieder !!!!!!! Eine Woche war die pure Katastrophe für uns.. Essen immer das gleiche keine Abwechslung , Teller dreckig essen halb roh und kalt der Service mehr als beschissen ohne Trinkgeld warst du ab Schaum für die Leute hier !!!! Die Zimmer dreckig , Schimmel , Bett Mega dreckig das Zimmer hat total nach Urin gestunken, hellhörig , aus der Dusche kam kaum Wasser . Wir mussten das Zimmer wechseln trotz Wechsel nichts gebracht das 2 Zimmer war genauso !!! Strand so wie die Anlage komplett dreckig überall lang essen und Pappbecher keiner hat das weg geräumt. Es gibt keine Cocktails hier nur Cola mit rum ekelhaft oder Wodka mit Saft Pfui! Viele Araber so gut wie nur 2 deutsche hier gewesen und wurdest nur beglotzt !! Es war Mega laut und immer nur Araber Musik und immer das gleiche keine Animationen nichts für Kinder . Bei Check out wirst du behandelt wie ein Hund , die Armbänder werden abgeschnitten und so mit darfst du dich auf der anlange auch nicht mehr aufhalten nur draußen vorm Eingang sitzen und warten !!!! Wir haben die Woche kaum was gegessen außer Pommes da wir nur mit unseren Magen zutun haben Durchfall und Übelkeit… Katastrophe, das schlimmste Hotel überhaupt!!!!!

Terrible! 0 stars would be better. Easyjet cancelled our flight and put us up here. The whole hotel was dirty and looked dilapidated. It smelt like cigarettes and BO. Stains on sheets, broken shelves, cupboards and fridge in the room. No soap or toiletries in bathroom, 2 towels we had 4 people in the room. The bed felt like it had crumbs in it, bedding smelt dirty. Hair, crumbs, dirt and what looked like mouse poo was all over the room floor. Our feet were BLACK! The door handle to the room was broken. The lift was gross. I didnt dare eat breakfast as it was so minimal and disgusting looking. No tea or coffee or jam/butter for toast even on offer even. Staff tried to put my mother in law in a room with my family of 4 when she was entitled to her own room rather than bed share a single bed with one of my 2 children or double bed share with her son and wife! They argued that was fine. They lost one of our bags, made my husband go down at 4am to help locate it when i had already given clear room number to the porter. No water was available in the room for my family of 4. I slept a broken 4 hours thanks to noise of loud trolleys in the hallway all night. My whole family couldnt wait to leave!

After so many negative reviews, on the spot we found that it is a beautiful hotel. Leaving aside a small mess on arrival at the hotel, where out of 26 people of our group, only 6 received rooms at Caesar Dreams, the next day at 12 `o clock we were all in our rooms, in the same hotel. Aside from the awful food reviews, some of our group came home with an extra 3-4 pounds. Daily cleaning, smell of perfume, clean sheets, towels, EVERY SINGLE DAY. We didn't miss anything in the room, they don't touch personal things. Obviously, if you left him 1 euros, you`d get 2-3 extra bottles of water. The water in the pools was extremely clean, they also has a pool only for bikini, without the smell of chlorine. One negative was that the program of the swimming pool - 5:00 in the afternoon, everybody out. And one thing to object - the beach was stoned, needing to use water shoes. I can`t understand why its full of negative reviews, it`s a cheap hotel compered to other hotels in Hurghada, but you have so many facilities here. Near the hotel we got soooo many markets, cheap, like really cheap - full of bags, sodas, and everything we needed extra, beside what the hotel gives us. We were a group of 26 people of which, 90% with claims, but we have nothing to reproach about this hotel, it was clearly amazing, a beautiful memory. We are going back again this year.

Отель, территория, обслуживание всё хорошо. Если бы не 99% отдыхающих арабов и индусов. Столько грязи после их пребывания мы ещё не видели. Огромный бассейн и все водные горки были заняты арабами. Остальные отдыхающие просто не могли пробиться, чтобы покататься с горок. Я своих детей потом просто уже учила вести себя так же-толкаться и не пускать вперёд никого. Хорошо, что в отеле есть два внутренних ресторана-один для местных, другой европейский. В нашем было тихо и спокойно, в том просто кошмар: индусы накладывали рис руками, арабы сразу же разбирали всё мясо и арбузы, как будто в 1ый раз увидели. Пляж, если его можно так назвать, отвратительный. Его там просто нет. Территория с лежаками, обрыв метра 1,5, каменистая полоска и море, в котором всё время плавает мусор, потому что арабы едят прямо в море. Там и пакетики и стаканы и шкурки от фруктов. Анимация только для арабов. Можно погулять за территорией отеля. Там и спасались от бесконечного ора и галдежа. Я не расист, но ещё бы дней 5 и стала бы ей.