聖查爾斯飯店(St Charles Hotel Downtown Hudson)

No

Nobody at the desk.Was difficult to talked to anybody. Not enough towels for two people for two days.Nobody managed the hotel.

Nightmare. I made a reservation on November 25th for New Year's Eve 2023 for my friend and I. Two hours before check in time on NYE, while we were traveling from NYC and Boston respectively to meet at the hotel, I was texted by the hotel that my reservation had been canceled because it was "New Year's Eve and no one was going to be at the hotel, but we hope to see you again." The staff member said that he contacted ******* three days prior to cancel, however ******* disputed this and verified that no changes were made to my reservation status and that I had a confirmed reservation. In text message conversations en route to the hotel, the staff had no accountability for the random last minute cancelation, leaving my friend and I to be homeless on New Years Eve. It is standard practice in the hotel industry for hotel staff to find alternative comparable lodging at no additional cost from the original price to the consumer in these instances. The hotel did not source alternative accommodation or volunteer to help, but relented after protracted and panicked text messaging. Upon check in, the hotel staff eventually allowed the reservation to be maintained. The hotel had massive security concerns as both the front and side doors were not locked and there was no staff in the building. Further, there were only three or four guests in the hotel, making it tantamount to an abandoned building with open entrances and no staff or guests. Also, there was no breakfast as advertised.

I was never able to stay at the property. I made the reservation almost one month prior for New Years Eve, and they called on the day of to tell me I could not stay at the hotel because it was closed...???

It was the worst hotel stay with us. Very dirty clothes out the front of the building and dirty. The breakfast in the morning was old. I get into a moldy pastry. My husband made waffle, and a waffle mixture was curdled and old and smelled funny. There was no one around in the morning for customer service in the morning!

This property is extremely tired and needs updated. The pictures online are very misleading - yes, the rooms have queen beds in them but the room is not well lit whatsoever, there are multiple holes in the walls, scuff marks everywhere, mold in the tracks in the bathroom, etc. etc.

Prior owners offered a much better breakfast selection. There is now one too strong coffee, six pieces of artificial egg for protein, and generally speaking an extraordinarily poor breakfast offering. Breakfast is also offered late--only starting at 7:30 a.m.. Check-in is at 4:00 p.m., and nobody is at the desk at off hours, so there is no way to get in earlier. Whatever laundry detergent the hotel has shifted to is heavily scented, so one smells it on the bed sheets. The bathroom towels and toiletries have also been seriously downgraded. On the plus side, the hotel is still in a great location, value priced, and appears to be clean and bedbug free.

the cable tv was not working, which may not have been their fault, and the breakfast was not as advertised...pretty sp**** really.

We arrived and there was no one at the front desk so we went to have lunch. We came back and there was a couple checking in "early", based on the fact that they had reportedly requested an early check in (who knew it was an option). That being said the woman at the desk was having a problem with the room card machine. When I inquired as to whether or not my wife and I could check in we were informed that there was a $50 charge to do so. So we waited and read in the lobby (the vouch was wayer stained) and at the stroke of 3PM a " gentleman " appeared and asked "so how are you doing today?" I responded "frustrated". He evidently knew the situation because as he checked us in he took this placard and snarkily turned it around to show me that check in time was 4PM. He went out of his way to be rude. We stayed at the St. Charles last year. I can assure you once we check out tomorrow morning we wont be back next year.