休斯頓蓋勒瑞亞皇家索內斯塔飯店(The Royal Sonesta Houston Galleria)

Freezing cold no heat coming out of heater had to use extra blanket

The room wasn’t as new as I expected and they put me on 4th floor with view or garage which wasn’t great. Not close to 5 star. Almost has a motel feel to it m.

Very nice, very clean, staff very helpful, room service AMAZING!

Great experience. 5 star hotel in every category. I recommend to family and friends.

We had a great one night stay! They even opened up the coffee shop for us to grab bottled waters at midnight!

The check in was easy. Our room 830 was not clean and looked like it had not been used in a while. The cabinet that said refrigerator didn’t have one. The carpet was dirty. The battery for safe gave us a low alert. My wife had to clean the bathtub before she bathed our first night. The road noise on 610 was very undesirable. I had to move a large desk to plug in the coffee maker. The room was cleaned the next morning and was as it should have been when we checked in. They did resolve the safe battery issue but the refrigerator they put in leaked water into the cabinet. The bathroom was very small and only had like a seven foot ceiling. I’m 6’4” and drying my hair was a squatting situation. The lounge area was nice thanks to Michael Phelan. That was our third stay at that hotel. I think I’ll search for some place different next time we stay in Houston.

I was VERY disappointed in this place. Photos are deceiving and makes the building look very modern and clean. However, the room was outdated, random closet that didn't even match in the room, TV didn't even work, and everything about it was disappointing. Only good thing was a lady at the front desk. They were very nice and helpful.

The elevator system is horrible. It has to be fussed with on almost every trip. The AC makes a vibration sound-we switched rooms because of it but it wasn't much better. The mini fridge is LOUD-we turned off. Worst TV set up-choices were lame. Bed was very comfortable and sheets were fantastic.