休斯頓JW萬豪飯店(JW Marriott Houston by the Galleria)

Great hotel.sure will visit again

When I checked in they didn’t event looked at me and they didn’t explained to me anything, they just asked for my credit card and that was it, they didn’t even helped me with my luggage and the men that was in the valet when I checked out was rude and didn’t looked presentable, I was very disappointed. I honestly wouldn’t go back to that hotel.

Totally surprised and disappointed! I would normally stay in a Courtyard Marriott, thinking I would have an "upgrade", to my surprise, service was horrible! The servers in the restaurant were not attentative, the front desk staff was never there - or waiting for them to come out and take care of your request was just not acceptable.

I didn't like anything. There was many issues with our room being dirty and the worst was the dirty pool. Room would get this drug smell on and off throughout the vents that I'm sure that was what caused my young daughter to get a headache.

I like it in general. Not something fancy but, functional. What did not worked is: been a Gold Marriot Bonvoy I was surprised of not getting any perks and also I was charged for Internet connection! I think the last time I paid for Internet it was about 15 years ago! I hope it was a mistake and they will take an action of refund me for the $16.18/day that they charged me. The other "surprise" was to pay $46/night for the Valet parking that was too much for the service, number of drivers and time to get your car. Two things that I think they need to re-evaluate. Thanks, Marcus.

Where do I start? I walked in to a check-in line 10 people deep. The bar/ restaurant staff ignored us standing at the bar, busying themselves with receipts, putting away glasses while we stood in front of them! I called 3 x to ask for sheets for our fold out sofa bed, ended up falling asleep before reminding we hadn’t received them at 1am

Buen servicio, las personas del restaurant, excelentes, las del bar no tanto

Buena ubicación, rumbo tranquilo.

Small room , expensive compare to other same area hotels, no cofee in room, super expensive bar. Not what I expected for a JW Marriott. Hyatt next door far superior and much better pricing.