I could say that this hotel need renovation
The location, facilities and aminities are good
But the room so old and a bit creepy
Ahha~ i found cockroaches in the room and toilet-.-
Disappointed for 5 stars hotel
若想要遊覽巨港,阿爾特斯飯店(THE ALTS HOTEL)將會是一個不錯的的住宿之選。飯店距離巨港機場僅有11km。在該地區觀光很容易,Great Mosque of Palembang和Premium KAKIKU都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Ampera Bridge、Museum Sultan Mahmud Badaruddin II和Benteng Kuto Besak。所有極具特色的客房都配備有房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋,讓您感受到賓至如歸的享受。旅客可以在西餐廳享用可口的美食。您可以到酒吧與朋友暢飲聊天度過閒暇時光。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。相信按摩室周到的服務和健身室一流的設施,會讓您擁有別樣的體驗。飯店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。飯店提供的乾洗服務,讓您的旅途更加方便。入住飯店的旅客,可以使用飯店免費停車場。
訪訪客2023.06.03
The prime location offered breathtaking city views, and the lobby had a welcoming ambiance. The impeccably clean and luxurious rooms, with comfortable beds and panoramic windows, provided a memorable experience.
Overall good.. just need to upgrade your wifi . Best service, all staff are kind to me and all my family .. really helpfull Breakfast is tasty but not at all , Plain poridge bad taste, model are same
Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan ”staff only”, mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great ”protokol kesehatan”, mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.