凱藝套房飯店(Quality Inn & Suites Holland)

The front desk was very proactive when I was given a room that hadn't been cleaned yet...I got a new one very fast...the new room was very clean and comfortable...my only concern was that the blackout drapes didn't cover the entire window...so only some semi-view blocking drapes were in place...which led me to believe that anyone could look into my room...management might want to re-evaluate that decision...

Our room had an awful smell. Thankfully the window opened because I gagged when we walked in. The carpet in the hallway and on the stairway desperately needed a vacuum. When we checked in the man at the counter wasn’t welcoming at all. He told us due to his computer having issues he didn’t have a king room for us so he put us in a queen. Okay, whatever. But I didn’t appreciate still being charged for a king room. If anything I should have received an additional discount for the inconvenience. Thankfully the bed was clean and comfortable and the man at the desk when we checked out was much friendlier. I’d stay again if I had to but I wish I would have just spent the extra $50 for a better experience.

Staff was nice but the property is run down and not cleaned well at all. The walls were filthy in the room and it smelled moldy. Furniture looks new but it’s inside a rundown old building that’s very poorly cleaned.

The hotel was mostly clean, a bit shabby, but no real issues. Breakfast was fine. I appreciated that they had hot water in the lobby for making tea

Upon arrival we had to wait for about 10 minutes for a staff worker to check us in. Then we got to our room to find it was not what we reserved so we talked to the front desk to see if we could switch rooms to what we booked and the room they gave us was not cleaned. They eventually cleaned the room but we were had to wait over an hour from when we arrived.

We had gotten to hotel a little after check in time and the room had not been cleaned so they moved my husband and I to a room with double beds and the one mattress was stained. The breakfast was horrible. Will not stay there again.

Pool wasn’t working and from other reviews I gathered that it has been a while. The signed claimed it was for ‘maintenance’ but I don’t think so. Side door of building was not locking indicated by another ‘sorry for the inconvenience’ sign. We found a pair of dentures on the windowsill in our room. Pretty gross. How this was missed by the cleaning staff is an indication of how tired this hotel is. The rate was wicked $$ and that is what motivates me to write my first review of anything ever. Don’t go to this hotel if it’s $225 a night like we paid.

Besides the carpet needing a thorough deep cleaning, the pool area was not in service and we were unaware of this until after we checked in. The staff did not inform us of this, we happened to see the sign on the door to the pool as we walked by.

This is by far the worst Hotel I've stayed in and I'm 61 . The toilet didn't flush, the bathroom ceiling had multiple repairs and still looked unsafe. The bathroom door had damage and was screwed together with the screws pertruding out the back of door. Cobwebs in the corners, the pool was dirty mold in shower and an attendant that was hard to find if at all. When we checked out nobody was around, so we left keys on the counter. My Wife and I were Very Disappointed with this facility. Whether this is Franchised or not Quality Inn should have more Pride than this. I do have Pictures available if you're interested in seeing them. Disappointed