住宿方回覆: Dear Doryi,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring and encouraging. Especially your comment about our staff and service is heart-warming. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
住宿方回覆: Dear Chun Man,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
住宿方回覆: Dear guest,Thank you for your feedback and my apologies for not being able to respond in Chinese.We greatly appreciate you taking the time to give us a review and look forward to having you with us again soon.Kind regards,NeihanaGuest Relations
住宿方回覆: Dear H1234,Please accept my sincere apology for not being able to respond in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about breakfast and the ambiance is heart-warming. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back! With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
住宿方回覆: 親愛的攜程網客人,由於無法用中文回覆您,請接受我最誠摯的歉意。非常感謝您最近入住 NH Collection Helsinki Grand Hansa 並給予我們精彩的評論和評分。我們非常感謝您花時間分享您的經驗。我們很高興看到並聽到您的訪問愉快,並且我們已設法滿足您的期望。再次非常感謝您選擇我們在赫爾辛基住宿。希望我們很快就能再見到您。熱烈歡迎您回來。
住宿方回覆: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and motivating. Especially your comment about our service is heart warming.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back. With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Junjun
高級雙人房
入住於 2025 年 2 月
商務出差
17 則評論
5.0/5
超棒
發布於 2025 年 3 月 30 日
位置非常好,在市中心
門僮服務不錯
主動提行李
住宿方回覆: Dear Junjun,Please accept my apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so motivating. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
住宿方回覆: 親愛的攜程客人,很抱歉無法用中文回覆您。感謝您最近入住 NH Collection Helsinki Grand Hansa 並給予好評。 我們很高興看到您的訪問主要是積極的,並且您住得很愉快。但是,得知我們無法滿足您的寢具要求,我感到非常遺憾。您的豪華雙人房預訂已完成並確認,配有一張加大雙人床。如果在您抵達時沒有通知您這一情況,請接受我代表我的同事表示最誠摯的歉意。我們期待您的再次光臨。
匿名用戶
高級雙人房
入住於 2025 年 1 月
夫妻/情侶出遊
17 則評論
5.0/5
超棒
發布於 2025 年 2 月 19 日
Our experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
翻譯
住宿方回覆: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating.On the other hand please accept our sincere apology on behalf on my colleague. I am confident that his intentions have not been unpolite, inappropriate nor unfriendly. Your valuable feedback has been brought to his attention. It is very harsh statement to accuse any of our staff members for being racist which we definitely don't agree with. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
訪客用戶
高級雙人房
入住於 2024 年 11 月
夫妻/情侶出遊
1 則評論
5.0/5
超棒
發布於 2024 年 12 月 20 日
I wish I could give 6 stars. 5 for the hotel which was the nicest in all of Helsinki. Central location in a beautiful building retrofitted for the hotel. Of course squeaky clean and modern tech galore. I see thoughtful small touches like fade-in/out lights, quality bedding, sound proofed windows etc at every corner. The extra star for working with me on an error I made during booking process without any fuss. Staff at front desk was very welcoming and professional as well. I really don’t have anything to even nit pick… I guess the standard room was not large by any standards but had high ceilings so it doesn’t feel cramped. And that’s it, can’t recommend more and believe the near 5 star rating by everyone.
翻譯
住宿方回覆: Dear valued Ctrip guest,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and fantastic rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff is heart-warming. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Clara Chua Chen Chen
尊貴雙人間
入住於 2025 年 2 月
夫妻/情侶出遊
1 則評論
5.0/5
超棒
發布於 2025 年 4 月 6 日
Hotel is nice accept food not there nice for breakfast , location is super good
翻譯
住宿方回覆: Dear Clara Chua Chen Chen,We are pleased to know that you found our hotel and its location to your liking. Your comments about the breakfast have been noted. We strive to offer a diverse and delicious array of culinary delights for our guests. Your feedback is crucial in helping us achieve this.We look forward to serving you again soon.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Wantik
豪華雙人房
入住於 2025 年 2 月
與好友旅遊
13 則評論
5.0/5
超棒
發布於 2025 年 3 月 6 日
Very good location just right opposite the central Helsinki train station . Remember to use the front door entrance as the back door is not open for access
The lounge staffs are nice and the room is new , the layout of some corner standard room might seems a bit tight with an odd space that placed the tv but the deluxe room is all good
Love the service provided by the bar lounge staff will definitely recommend this to everyone
翻譯
住宿方回覆: Dear Wantik, It is delightful to hear that you found our location to be very convenient and our rooms to your liking. We strive to provide the best possible experience for our guests, so your positive remarks about our lounge staff and their service are greatly appreciated. We acknowledge your note about the layout of some of our standard rooms. Please rest assured that we continuously aim to maintain a high standard of comfort and functionality in all our accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa
訪客用戶
高級雙人房
入住於 2024 年 10 月
夫妻/情侶出遊
1 則評論
5.0/5
超棒
發布於 2024 年 11 月 7 日
這是一家非常乾淨、豪華、令人滿意的酒店。
原文以 Google 翻譯
住宿方回覆: 親愛的 Trip.com 客人,由於無法用日語回覆您,請接受我最誠摯的歉意。非常感謝您最近入住 NH Collection Helsinki Grand Hansa 並給予我們精彩的評論和評分。我們非常感謝您花時間分享您的經驗。我們很高興看到並聽到您的訪問愉快,並且我們已設法滿足您的期望。正面的回饋總是令人鼓舞和鼓舞。希望我們很快就能再見到您。熱烈歡迎您回來!
匿名用戶
高級雙人房
入住於 2024 年 12 月
夫妻/情侶出遊
9 則評論
5.0/5
超棒
發布於 2025 年 2 月 3 日
Alles bestens,, nettes Personal, gute und moderne Ausstattung, hervoragendes Frühstück mit viel Auswahl bis zum Schluss. Zimmer rubig und sehe sauber, zeitgemäss ausgestattet.
翻譯
住宿方回覆: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff, breakfast and cleanliness is touching. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa