赫爾辛基諾翰精選漢莎大飯店的評論

住宿方回覆: Dear valued Trip.com guest,Please accept my apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for taken your time to share your experiences. Firstly, it's good to hear that you found our rooms appealing. However, it's clear your experience was far from ideal and we apologize sincerely for that. The issues you faced regarding room allocation and constant shuffling are not reflective of the seamless service we aim to provide to our guests.We're also sorry to hear about the noise disturbance from the road and assure you that we're constantly working on refining our guests' experience. It's regretful that you faced the inconvenience of moving rooms while you were unwell. We hope you're feeling better now.Your experience is not typical and we hope you will give us another chance to show you the high standards we usually hold ourselves to. We are committed to making your stay comfortable and enjoyable, right from the moment you check in. Once again, thank you for sharing your experience. We value your feedback as it helps us improve our service and deliver a better experience next time.With kind regards, Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear Guest User,Thank you for your comprehensive review of our hotel and we apologize for not responding in Chinese. We are delighted to hear that you had a wonderful stay at our property. Our hotel is located just a few hundred meters from the central railway station making it easy for guests to get to and from the airport as well as being able to visit interesting tourist spots such as the main churches and the Oodi library on foot. We will pass on your kind feedback to our breakfast team as we have been working tirelessly to improve our breakfast offerings and the team will be very happy to hear of your experience. We are also happy to hear that you made good use of the accessible entrance and that you were able to find your way around the building with ease. Regarding the closet situation, unfortunately, we are unable to make drastic modifications to the rooms as we operate in two historic, protected buildings with over 110 years of heritage which means some of our rooms do not have a traditional closet for hanging clothes. Thank you again for your detailed review of our hotel and we look forward to your next stay with us. Kind regards,Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa

住宿方回覆: Dear Trip.com Guest,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa. It's delightful to hear that you had a memorable first trip to Finland with us. Your positive remarks about our hotel's prime location, facilities, and breakfast selection are much appreciated. We're pleased to know that the independent, fully equipped shower room and toilet, as well as the complimentary purified water, added to your comfort. It's our pleasure to have contributed to making your stay enjoyable and convenient. 'We look forward to welcoming you back on your next visit to Finland.Best regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear valued Ctrip guest,Please accept my apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for taken your time to share your experience. We're glad to hear that you found our facilities complete and breakfast to be high quality. Your satisfaction is our utmost priority.We're sorry to hear about your disappointment with the room's lighting and layout. It's essential for us to accurately represent our rooms and their features, and we take your feedback seriously.As for the early check-in fee, we understand your concern. Many hotels do implement such a fee to ensure rooms are ready and cleaned to our high standards.We appreciate your feedback and will surely take your recommendations into consideration. We hope to have the opportunity to provide you and your family with a more enjoyable stay in the future.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear guest,Thank you for your review of our hotel and we apologize for not being able to respond in Chinese. We are delighted to hear that the service you received throughout your trip made your visit more memorable and we are happy that you enjoyed your upgrade. Our hotel is centrally located and it is very convenient for our guests to go shopping and visit the most important touristic sights. We look forward to having you stay with us again and we wish you all the best.Kind regards,Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa

住宿方回覆: Dear Doryi,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring and encouraging. Especially your comment about our staff and service is heart-warming. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear Bai Yan Laurance,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa. Your kind words certainly made our day! It's wonderful to hear that you appreciated our hotel's central location, making it easy for you to explore the city. Also, cleanliness is a top priority for us, and we're glad to know that you found your room to be up to your expectations.We hope to have the pleasure of welcoming you back on your next visit to the city.Best regards.Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear Chun Man,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear guest,Thank you for your feedback and my apologies for not being able to respond in Chinese.We greatly appreciate you taking the time to give us a review and look forward to having you with us again soon.Kind regards,NeihanaGuest Relations

住宿方回覆: Dear H1234,Please accept my sincere apology for not being able to respond in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about breakfast and the ambiance is heart-warming. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back! With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: 親愛的攜程網客人，由於無法用中文回覆您，請接受我最誠摯的歉意。非常感謝您最近入住 NH Collection Helsinki Grand Hansa 並給予我們精彩的評論和評分。我們非常感謝您花時間分享您的經驗。我們很高興看到並聽到您的訪問愉快，並且我們已設法滿足您的期望。再次非常感謝您選擇我們在赫爾辛基住宿。希望我們很快就能再見到您。熱烈歡迎您回來。

住宿方回覆: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and motivating. Especially your comment about our service is heart warming.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back. With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: Dear Junjun,Please accept my apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so motivating. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

住宿方回覆: 親愛的攜程客人，很抱歉無法用中文回覆您。感謝您最近入住 NH Collection Helsinki Grand Hansa 並給予好評。 我們很高興看到您的訪問主要是積極的，並且您住得很愉快。但是，得知我們無法滿足您的寢具要求，我感到非常遺憾。您的豪華雙人房預訂已完成並確認，配有一張加大雙人床。如果在您抵達時沒有通知您這一情況，請接受我代表我的同事表示最誠摯的歉意。我們期待您的再次光臨。