哈爾加特城中心普瑞米爾飯店(Premier Inn Harrogate Town Centre)

Breakfast area was dirty, chairs were stained & ripped with foam showing on corners & the seat cloth ripped & worn. Cooked Breakfast itself was poor too, we were very disappointed

Premier Inn is always reliable and consistent. The room was excellent, with a good view, it was quiet and spotlessly clean. It's always an easy choice to stay at a Premier Inn.

Not good, in my many years of Premier Inn stays this has to be the worst room I've ever slept in, room 302. The hotel itself is suffice and the staff are friendly and engaging. Now there are basics...i.e. light bulbs, when one of your main light bulbs is out, that can go at any time, that's a frustration...nothing more. But when around your toilet seat is disgusting! That's another level, that should not happen. I won't labour this too much as I've put the pictures up. I highlighted all these issues to the manager at 17:00! who assured me he'd try and address them, but hey ho nothing has changed! at 00:12!!! So disappointing, you pay £111 for an overnight stay and for that you expect cleanliness to be top of the agenda...in this instance, this particular PI has forgotten this. As I've said at the start I've stayed, by nature of my previous job, in PI's the length and breadth of the UK and this is the worst PI room I've ever stayed in. Now, should that be a reflection on the other rooms? perhaps an area manager should make a fleeting visit! Time to step up PI...🙁

Friendly and helpful staff and great location for exploring the Town. Breakfast service wasn't the best as we had to wait for some of the cooked items to be replenished. Here are some helpful tips. The half dozen 15 min drop-off places are often taken and some all day. So, if you are planning to use the underground car park go there first as the stairs/lift connect to Reception. The car park is NOT owned/operated by Premier Inn so don't expect any discounted charges. It has around 40 spaces, a few are extra wide and when we visited there were plenty of available spaces. However, if there's an exhibition on at the International Centre that could change. IT IS expensive £15 for 24 hours (£25 for 48 hrs) which may explain why it wasn't busier. Although a sign directs guests wishing to walk into Town back down the driveway, ignore it and use the path (see photo) across the front of the large hotel...everyone else does.

Nice people just a shame the breakfast was not ontime (at least 15mins late), had to leave without due to meetings in Leeds. Hotel location good and a 5min brisk walk to town and carparking next door with hotel discount.

On arrival at the hotel, there was no sign of anyone on reception. In fact, I couldn't find any staff anywhere. It was all automated which I have never experienced before. I prefer a human to be present to be honest. I was meeting up with a friend in Harrogate so we chose this hotel as a convenient rendezvous. We discussed what we needed to discuss in the bar in the hotel. This was a very pleasant experience. There were a few people in but it wasn't crowded. We then went out for a meal nearby and came back and had another drink in the bar. Credit must be given to the very nice, helpful girl on the bar (and doing lots of other jobs it would appear) called Eliza. She tried very hard to look after everyone. She was excellent. I was looking forward to a good night's sleep. I liked the idea that checkout time was noon. Unfortunately, I was woken up early by two inconsiderate cleaners who were talking quite loudly in the corridor outside my room. Not quite sure why, if they had to talk, they didn't do it in the room that they were supposed to be cleaning. The price of the stay was extremely low so I guess it's difficult to complain too much but it wouldn't take much to make it even better. The car park was right next to the hotel in the conference centre. It cost half as much as my stay at the hotel to park overnight!! At least I didn't have to walk far.

Visited this hotel and to my suprise exceeded my expectations down to one member of the team! The ladys name slips my mind(senior moment) she was the head of housekeeping depar**ent. She seemed to be a one man job most days. She checked me into my stay and gave me great local knowledge which was greatly appreciated as a lone older lady. She had even cleaned the room herself aswell, when i entered the room the standard was brilliant. The first thing that caught my eye was how beautifully made the bed was just like all the adverts id seen. The cleanliness of the room was also to a very high standard. I went for breakfast the next morning and to my suprise there was the same lady who had checked me in and cleaned my room serving me my breakfast. She did so with a kind smile although she seemed to be doing so much. Not once though did i seem to see anyone of a higher authority around the building helping there members of staff. Please pass on how grateful i am to this lady for making me feel so welcomed.