天鵝Spa飯店(Swan Hotel & Spa)

Lovely hotel in great location. Over expensive, and the welcome we received from the receptionist was far from friendly. On the plus side the breakfast was excellent, with friendly waiting staff.

The Hotel is about 500 years old, so don't expect the regulation Hilton or Holiday Inn. It wants to be a 4 -5 star hotel, but isn't quite there. The staff are really friendly but you feel there s a lack of direction here, and a lack of detail, which are the little things you remember. Staff uniforms were varied, some were much neater than others. The flowers I'd pre-arranged for my wife were not in the room when we arrived for our 25th Wedding Anniversary. The lady on reception dealt with it straight away, which i was pleased with, and my wife got the surprise on second entry to the room. The bed wasn't made very well and looked creased which wasn't a big problem, but just didn't look great. I guess it was that I wanted everything to be perfect for such a special weekend, and was paying the money for it, and have had that experience elsewhere. Don't get me wrong, it's a nice place in a lovely setting with loads of history, and the staff were very pleasant.

Had a great stay at the Swan. Friendly, helpful staff. Some really good food in hotel restaurant. First time using the small spa which was nice. Room a bit small, but this is a very, very old building so this has to be expected unless going for a higher grade room. Bathroom nice but bath a bit small for a soak, again probably constrained by the buildings size. Lovely area for a chilled, relaxed visit with a charming village and beautiful Church. Lots of charming tea houses and interesting pubs to walk to.

We had three double rooms that were lovely. My only criticism is one of the rooms only had a bath with a hand held shower head. The other two rooms had a bath and shower. The staff were exemplary and so attentive.

It was a surprise for my husband 50th birthday, the staff were all very friendly, the bonus bit was having spa onsite , we had dinner in the evening the service was incredible the staff very friendly.

Beautiful hotel and facilities, room over looked the garden and it was really comfortable and clean - nice and quiet too . We dined at the swan too , very attentive and friendly staff .

Perfect but arrive early if you want to park in the hotel car park

Really beautiful hotel. Lovely garden out the back to sit and chill out and plenty of comfy areas inside. Had a really restful stay.