住宿方回覆: Dear Danica,We’re truly touched by your thoughtful reflections on your recent stay at Capella Hanoi. It’s wonderful to know that the experience exceeded your expectations and made every moment—and every detail—feel worthwhile. From the curated in-room comforts to the all-day culinary offerings and personalized service, we’re delighted that you felt right at home throughout your visit.Your recognition of the small touches, like the sleep-aid aromatherapy and organized charging cable, means the world to us - these thoughtful gestures are exactly what we hope will bring an extra layer of comfort to your stay at Capella Hanoi.Thank you once again for your generous words. We look forward to welcoming you back for another restful and indulgent escape.In Appreciation,Hildegard AnzenbergerGeneral Manager
住宿方回覆: Dear Valued Guest,Thank you for sharing such a thoughtful and detailed review of your stay. We’re thrilled to know that our meticulous service made a positive impression right from the moment you arrived.We’re glad you enjoyed the Living Room’s offerings throughout the day, including the Sweet Delight time and the lively atmosphere during Jazz Soiree. It’s wonderful to hear our team’s enthusiasm and attentiveness stood out and that they could assist you even after checkout with your luggage transfer.We’re also pleased you had the chance to explore the swimming pool area and found the treatment rooms in Auriga Spa and Wellness are exciting. Your kind words about our hotel and service truly mean a lot to us.We look forward to welcoming you back for a longer stay next time!Warm regards,Hildegard AnzenbergerGeneral Manager
住宿方回覆: Dear Valued Guest,Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed your stay in our one of our beautiful suites on the 5th floor, trust that the enchanting Juliet balconies and the suite’s unique ambiance allowed you to truly feel the charm and romance of Hanoi. It’s wonderful to know that the atmosphere and the drink selection during our evening ritual - Jazz Soire made your evenings special, and we’re especially touched that the Pho we served left such a lasting impression.Your kind words mean the world to us, and we’re honored to have been part of your most memorable experience in Hanoi. Hope to welcome you back soon for more treasured moments at Capella Hanoi!Warm regards,Hildegard AnzenbergerGeneral Manager
住宿方回覆: Dear Chen,It brings us great joy to learn that your recent experience at Capella Hanoi was stellar. We're thrilled to see how much you enjoyed the thoughtful turn-down service — we trust it added comfort to your evenings and helped you rest well throughout the night.It’s also wonderful to know that you appreciated the solid training and professionalism of our team. Our passion for culture and service excellence drives us to create meaningful moments and deliver authentic experiences.Thank you for bringing the condition of the pool ceiling to our attention - indeed, we've already put this point into our renovation plan and we hope the next time you come back, the pool will be in a perfect condition. Look forward to welcoming you back for another impeccable stay.In Appreciation,Hildegard AnzenbergerGeneral Manager
訪客用戶
尊貴雙床房
入住於 2025 年 4 月
夫妻/情侶出遊
6 則評論
10/10
超棒
發布於 2025 年 6 月 2 日
真的是很好的體驗,早餐的牛肉pho和餛燉麪一定要試試
住宿方回覆: Dear Valued Guest,We absolutely enjoyed reading your favorable comments about our Phở and wonton noodle - which are made using cherished recipes from Madam Ánh Tuyết, a celebrated Hanoian culinary artisian.Nothing is more relaxing than sitting by the window, starting the day with a warm cup of coffee and a flavorful bowl of Phở while listening to the rhythm of life passing by on the streets, right?Thank you for choosing to be our guest at Capella Hanoi and we can’t wait to welcome you back for another memorable experience.Warm regards,Hildegard AnzenbergerGeneral Manager
住宿方回覆: Dear Valued Guest,What a delight to learn about your recent experience at Capella Hanoi. We are ecstatic that you enjoyed the cultural side we offered through Capella programming and curates. Our passion for culture and history drives us to delve beneath the skin of every destination we call home. We believe in seeking connection and shared experiences that inspire.Looking forward to welcoming you back anytime soon.In apprecitation,Hildegard AnzenbergerGeneral Manager
訪客用戶
尊貴特大床房
入住於 2025 年 5 月
夫妻/情侶出遊
24 則評論
6.2/10
發布於 2025 年 6 月 5 日
前幾天住了對面的索菲特,硬件相比,確實是好的,畢竟價格擺在這,但是服務吧,感覺就是像奢侈品店的櫃姐,懂得都懂。同樣對面的索菲特設施有可能老久一點,但是服務非常好~服務的一顆星🌟是給check in 的前台的。早餐點單制的,是不錯的。
住宿方回覆: Dear Valued Guest,It’s a pleasure to receive such kind words and to hear about the bright reflection of your experience at Capella Hanoi. Thank you for highlighting our Capella Champagne Breakfast, the Sweet Delights and the Jazz Soire hours, which have contributed to the perfect time of your stay with us. We hope that you enjoyed every inch of our hotel and look forward to the opportunity to welcome you again in a near future.In Appreciation,Emanuel GroschGeneral Manager
住宿方回覆: Dear Valued Guest,Thank you so much for your lovely feedback! We're delighted that you enjoyed the unique design of each floor and the little touches — like our Capella's signature scent — that make the experience special. It’s wonderful to know we could surprise you in such a pleasant way. We truly look forward to welcoming you back again soon! Warm regards,Hildegard AnzenbergerGeneral Manager
住宿方回覆: Dear Weilaiwendy,Thank you so much for choosing to be with us. Capella Hanoi is a triumph of Bill Bensley, the so-called "maestro of architecture on a global scale." Our revelry palace was inspired by Opera during the Roaring Twenties, as you may have noticed. Comfortable accommodation matched with exceptional service is what we strive to provide to our guests and I am thrilled that you enjoyed both of them. We absolutely look forward to welcoming you back very soon. In Appreciation,Dennis Laubenstein