一尚飯店香港中環皇后大道中店的評論

住宿方回覆: 尊敬的賓客，您好！非常感謝您的入住與好評。很高興您喜歡我們時尚新穎的設計，並對酒店的衛生標準與高性價比感到滿意。感謝您對中環店空間大小的包容。此外，您建議增加無底座USB充電接口的寶貴意見，我們已經記錄，並將交由相關團隊進行評估與優化，致力為旅客提供更便利的住宿設施。誠摯期待您的再次光臨！

住宿方回覆: 尊敬的賓客，十分抱歉給您帶來如此糟糕的體驗！門上的血跡、發黴及蓮蓬頭損壞暴露出我們嚴重的管理失職。我們已立即對該房間進行深度消毒與維修，並嚴查保潔責任。感謝您的寶貴意見，這對我們持續提升服務質量至關重要。希望未來能有機會為您帶來更好的住宿體驗。Dash Living

住宿方回覆: 尊敬的賓客，您好感謝您選擇入住並留下寶貴評價，很高興酒店三樓的飲料機能在深夜為您解渴並帶來便利。為您提供貼心、便捷的入住體驗是我們一直努力的方向。期待您的再次光臨，祝您生活愉快！Dash Living

住宿方回覆: Dear Guest, Thank you for your detailed review. We are delighted you enjoyed our prime location near the MTR, complimentary umbrellas, and comfortable dining and cooking spaces.However, we sincerely apologize for the size of our regular rooms and the isolated pest incident you mentioned. We have immediately alerted our pest control team to address this. For a more comfortable experience with luggage, we recommend booking our larger room categories for your next stay. We hope to welcome you back.Dash Living

住宿方回覆: 尊敬的賓客，您好！很高興我們位於皇后大道中的便利位置，能讓您輕鬆探索周邊的地道涼茶舖與特色上海蟹粉美食。一直以來，為客人提供乾淨舒適的住宿環境是我們的宗旨，您的肯定與讚賞對服務團隊是莫大的鼓勵。誠摯期待在不久的將來能再次為您服務！

住宿方回覆: Dear Guest,Thank you for sharing your feedback with us! We are glad to hear that the room provided a comfortable stay for two. We completely understand that our standard rooms might feel a bit cozy when traveling with a family.For your next family getaway, we would be delighted to recommend our premier king bed rooms or connecting rooms, offering plenty of space for everyone to relax. We truly appreciate your helpful review and hope to welcome you back soon!Dash Living

住宿方回覆: 尊敬的客人，您好！感謝您入住一尚酒店香港中環皇后大道中店並坦誠分享體驗。對於您反映的問題，我們深表歉意。您的意見對我們十分重要，我們會認真檢視並持續改進相關體驗，期望未來能為您帶來更妥善、順暢的入住感受。

住宿方回覆: 尊敬的賓客，非常抱歉讓您失望。關於03房佈局落差及櫃角的安全隱患，已立刻交由工程部進行防護整改。感謝您認可酒店位置，我們定必深切檢討並改善，期盼未來能為您帶來滿意的體驗。Dash Living

住宿方回覆: Dear Guest,Thank you for sharing your experience! We are thrilled to hear that you highly rated our cleanliness and convenient location.We completely understand your thoughts on the room size and pricing; space is indeed a well-known premium here in Hong Kong. We continually strive to maximize our guests' comfort within these city constraints by maintaining impeccable hygiene and offering easy access to the city's best spots.We hope to welcome you back for another great stay soon!Dash Living

住宿方回覆: 尊敬的客人：非常感謝您抽空為我們留下評論。對於本次入住未能為您提供一次性拖鞋，因而為您帶來不便與不快的體驗，我們深感抱歉。我們一直努力提供優質的服務和舒適的住宿環境，您的反饋對我們來説非常重要。由於飯店正積極響應環保減塑政策，因此部分一次性用品未主動於房內提供，但若客人有需求，我們都非常樂意協助。針對您的意見，我們也會檢討內部的提示與溝通流程，以確保每位客人都能擁有一個愉快的入住體驗。如果您有任何其他建議或意見，請隨時與我們聯繫。我們衷心期待未來能有機會再次為您服務，併為您提供更完善的住宿體驗。再次感謝您的評論，祝您度過愉快的一天！

住宿方回覆: Dear Guest,Thank you for sharing your feedback! We are delighted to hear that you enjoyed our convenient location. Being situated in a prime area allows our guests easy access to nearby transport and attractions, so we are thrilled it added value to your trip. We truly appreciate your support and hope to welcome you back for another seamless stay in the near future!Warm regards,Dash Living

住宿方回覆: 尊敬的賓客，非常抱歉讓您體驗不佳！針對位置難找、設施與衞生問題，我們已在核查整改。酒店絕無歧視之意，因部分員工普通話不佳導致溝通誤會，我們深表歉意並定會加強培訓。感謝您的反饋，我們會努力改善！Dash Living

住宿方回覆: Dear Guest,We sincerely apologize for your deeply disappointing experience. This is absolutely not the standard we strive to provide. Finding pests and experiencing unclean bedding is completely unacceptable, and we fully understand your frustration regarding the value of your stay.We have immediately alerted our professional pest control team to treat the affected room and instructed our housekeeping management to investigate the bedding issue. Dash Living

住宿方回覆: Dear guest,Thank you for your comment. We appreciate your feedback and are glad to hear that your experience at our hotel was satisfactory.We strive to provide excellent service and a comfortable stay for all our guests, and your feedback is valuable to us as it encourages us to continually improve and deliver better service.If you have any further suggestions or comments, please feel free to reach out to us. We look forward to the opportunity to provide you with another enjoyable stay.Thank you once again for your review, and we wish you a wonderful day!Dash Living