繆斯河內寧靜套房飯店的評論

住宿方回覆: Dear our valued guest,Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not meet your expectations.Regarding the noise issues, we understand how important a good night's sleep is and apologize for the disturbances you experienced from the traffic. We are constantly looking for ways to improve the sound insulation in our rooms to ensure a more peaceful environment for our guests.We apologize for any inconvenience caused by our check-in policy. Our standard check-in time is 14:00, and early check-in is subject to availability and may incur an additional fee. We are sorry for the wait you had to endure in the lobby.We appreciate your feedback as it helps us to identify areas where we can improve. We hope you will give us another opportunity to serve you better in the future.Best regards,Jena Muse in Vietnam Customer Service Team

住宿方回覆: Dear our valued guest,Thank you for choosing to stay at our hotel and for taking the time to provide your feedback. We are truly sorry that your experience did not meet your expectations.As per our hotel standard, we provide two complimentary bottles of water per day for each room. Should you require additional water, it is available for purchase at the front desk. We understand the inconvenience this may have caused and will take your comments into consideration as we strive to improve our service quality.We sincerely hope you will give us another opportunity to serve you and to demonstrate a higher standard of service. If you have any other questions or need further assistance, please do not hesitate to contact us.Thank you once again for your understanding and feedback.Best regards,Jena Muse in Vietnam Customer Service Team

住宿方回覆: 尊敬的 Thao 女士，我們非常感謝您選擇我們的酒店並花時間分享這精彩的回饋。我們很高興得知您對飯店便利的地理位置、工作人員的敬業精神以及乾淨漂亮的客房品質感到滿意。我們會與整個團隊分享這些回饋，以繼續提高我們的服務品質。