哈拉特四季飯店(Four Seasons Halat)

I have been staying at this hotel and I cannot say enought excellent things that this hotel has to offer. From hotel manager, Wassim Abboud, to Chef Hikmat, to front office manager Joelle, to food & beverage manager, Fadi, and the concierge, Hamed, I truly cannot say enough good about the quality of service. I feel like I am at home. An excellent feature besides the GREAT staff, the location, seaview, and the view is beyond heavenly. The maintenance and cleaning of the hotel and rooms are beyond excellent. THANK YOU for making my stay most pleasurable.

The worst place I have ever booked The building is falling apart, walls are not painted, It location nearby the sea. but you can't swim in the sea because the sea is full of big rocks. لكن لا يمكنك السباحة في البحر لأن البحر مليء بالصخور الكبيرة. not enough lighting no kettle as it was listed in the booking no microwave. no swimming pool for the season The room was noisy. .the pool wasn't available as the pictures were shown 😕 the level of hyiegen in the room wasn't so good .Bed not confortable . لم يعجبني شي للاسف تجربه غير مرضيه

thanks to the amazing team thanks to Ms. Marie belle and Ms. joelle in reception they are friendly, professional, and helpful I like the sea view thanks to all the amazing team and housekeeping.

I booked this hotel during Eid period in May 2022. My trip was scheduled to start on 30.04.2022, before one day of my trip (29.04.2022), I receive an email from my travel agent telling me that the hotel sent them an email saying that "they apologize for the mistake they did, but the room I reserved is fully booked (attached email), although had paid my amount in full before 1 week of my travel date. They didn't even refund me the difference between the rooms, saying that the prices are the same for both rooms (even though I had seen through *********** that there was a difference in prices) so they were lying to me. The worst part of all this is that, on the 3rd night of my stay, I had a friend who wanted to rent a room for one day, and they told him that the room I initially booked was available. Why haven't they moved me to the room I initially booked I dont know. Moreover, when i first reach the hotel, I check the bathrooms there were no towels, I call the reception and asked for towels, after I called them 3 times, they finally got me the towels, but, when they brought the towels, they wanted to get in the room and check if really there were no towels!! It's like I was lying to them!!! At nights, mosquitos destroyed my life!! and ruined my vacation! I couldn't sleep properly the entire duration of my vacation! On the 3rd day, they gave me a machine that kills mosquitos, but at nights there was no electricity for the machine to work!!! When I booked my hotel, they mentioned that there was a pool, but the pool was empty. not to mention the broken chairs, broken door knobs & broken toilet seats. I stayed for 6 days, only once the room service came to the room and cleaned, and thats after I asked them to do it. I went as a tourist thinking that I will enjoy my time at my hotel, but this hotel was the only reason that ruined my mood during my vacation. I even checked out early my last day, and slept in another hotel. My mistake that I should have asked for a refund earlier and left! This hotel was the worst experience I ever had in my entire life!!! I wouldn't recommend this hotel to my worst enemies I swear!!!!!

The hotel's position is very good. you can see from every room partially or totally the sea. the outdoors are really beautifull. Free parking is available. The staff are nice and helpfull, however we had to leave the water open for more than 30 min to get hot water!

There was no hot water, the elevator was not working. Bad customer service. The room was in bad condition and that includes the bathroom and the plumbing. The photos online are deceiving. I would never stay at this hotel and if anyone is thinking about reserving, think again.

I had a disappointing experience at this hotel. While the online descriptions made it seem like a perfect place with amenities like a jacuzzi, outdoor pool, and widespread internet access, the reality was far from it. Upon arrival, I found the pool empty and closed, despite the perfect weather. When I inquired, I was told it was due to the weather, which didn't make sense. The only positive aspect was the view from the balcony, but even that was marred by the presence of numerous gnats that made it uncomfortable. Additionally, transportation was difficult to arrange, and only the rooms had functioning air conditioning – the rest of the hotel lacked it. Overall, my stay was a letdown, and I would not recommend this hotel to anyone. It felt like a waste of money, and the discrepancies between the online promises and the actual experience were quite disappointing.

We had a terrible stay at this hotel. We arrived to our room and it was obviously not cleaned well. We could see dust on the floor and the bathroom had remains of half-empty shampoo bottles. They only mentioned to us during check-in that they only clean the rooms upon request and that they don’t do daily cleaning. They say they have a big swimming pool but it was empty all the time. On our first night, they had a very loud party next to the empty pool until very late hours of the night, so we barely had any sleep. We asked them for a hair dryer and iron one time and they only gave us a hairdryer and kept coming back to our room to ask for it because they need it; it seems they had only one hair dryer! My fiance forgot a couple of his Polo t-shirts in the closet after we checked out so we called them to ask for them and they said they will look for them. After many attempts of calling and asking they kept telling us that they didn’t find them and will ask the cleaning lady the next day. The next day they were bot answering us and at some point they finally answered and said they couldn’t find them. On the third day I called and asked for the manager and he said that there were guests after us and that they had checked the closet while the guest was there but didn’t find anything. This means that they didn’t even clean the room after us otherwise they would’ve found the T-shirts…or they found them and took them. This hotel is really terrible, we don’t recommend it at all!

The property is fine but it can use better management practices. The internet was mostly weak and disconnects frequently.