離主要商業街非常近(步行約10分鐘),交通便利,可輕鬆到達主要旅遊景點。酒店唯一不好的地方是前台服務團隊。除了一個女孩外,她是唯一專業、積極、高效的人,努力用英語與我們交流,其他團隊成員似乎沒有能力管理酒店。他們不講英語,但這並不是問題,因為我們帶了一個翻譯應用程序,在我們兩個月的旅行中沒有遇到溝通問題。他們不願意幫助我們激活微信,也沒有對此作出任何解釋。他們也沒有向我們解釋酒店的任何相關事宜、旅遊景點或我們預訂的早餐時間。所有的溝通都是由我們主動發起的。每次進入酒店時,我們用中文説“你好”,但一次也沒有得到迴應。至於早餐,完全不值得,非常少量、質量差且種類少。如果某一道菜沒了,他們不會補充。每天都有同樣的食物,我們發現很多空盤子。沒有茶、咖啡或牛奶。我們喜歡中國傳統早餐,但這個真的不值得。清潔人員非常友好,每天為我們提供乾淨的毛巾。我們住了6晚,中途他們換了床單。我們住的期間,房間和浴室一次也沒有打掃過。有人在走廊裏抽煙,我們在門邊的窗户上發現了煙頭,但從未被清理。
給我們的房間與預訂的不符,儘管有更大的房間可用,但我們被安排到一個非常小的房間。
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Very close to the main shopping street (about a 10-minute walk) and well connected to the main tourist attractions. The unpleasant aspect of the hotel is the reception staff. Except for the girl, who was the only professional, proactive, and efficient person, making an effort to communicate in English, the rest of the team seems unqualified to manage the hotel. They don't speak English, but that wasn't an issue because we had a translation app that worked well throughout our two-month trip in the country. They didn't want to help us activate WeChat and gave no explanation for this. They also didn't explain anything about the hotel's operations, places to visit, or the breakfast schedule we had booked. All communication initiatives came from us. Every time we entered the hotel, we said "hello" in Mandarin, but not once did we get a response. Regarding breakfast, it's not worth it at all: very little, poor quality, and limited variety. If one of the dishes runs out, they don't replenish it. The same food was served every day, and we found many empty trays. There's no tea, coffee, or milk. We love traditional Chinese breakfasts, but this isn't worth it. The cleaning staff is very nice and offered us clean towels every day. Midway through our stay, they changed the sheets (we stayed for 6 nights). The room and bathroom were not cleaned any of the days we were there. People smoke in the hallways, and we found cigarette butts in the window next to our door, which were never removed.
The room we were given did not match the one we booked; we were given a tiny room despite having booked a larger one and availability being there.