舒適套房飯店-DFW N/葡萄藤(Comfort Suites DFW N/Grapevine)

I chose this hotel because it had shuttle service from DFW. I was told that this service was available until 1am, but when I arrived at 11:30pm and called the number posted, it turned out to be a corporate number that spent 10 minutes trying to sign me up for their corporate services. When they finally got me to the help desk person, she could not communicate with the hotel. She finally tracked down someone in the hotel 45 minutes later to send out the shuttle at 12:45pm, and I didn't get to the hotel until 1pm, losing over an hour of sleep. The shuttle driver and and front desk man were nice and helpful. But I had breakfast at 7:30am, well before the 9am close, and they had already run out of many food items with no one there to help get more. I have had good experiences with Comfort Inn in the past, but not this time.

The hotel was close and convenient to DFW which was what I needed for an overnight layover. The room itself was basic but clean and spacious. The checkin process was smooth and quick. The shuttle to the hotel wasn't too bad and didn't have to wait too long. The shuttle back to DFW was actually 20 minutes late. The hotel had go get me a Lyft or I would have missed my flight. That's a pretty big hiccup for a hotel that is effectively an airport stopover hotel. Otherwise the stay was convenient.

The fire alarm in our room sounded while I was in the shower. My daughter ran into the bathroom in a panic. I asked her to call down to the front desk to find out if infact there was an emergency. She ran to the phone and tried calling. Unfortunately, the phone was not plugged in, nor was there a cord. The phone was simply a piece of decor. Thankfully there was not an emergency. I notified the front desk at check out but the young lady did not seem to be bothered by the fact that the handicap room did not have a working phone.

Buen desayuno y muy bien ubicado pero un poco caro para ser de 2.5 estrellas

The room was neat and clean. It had an odor like it had been smoked in even though it was a non smoking room. We did not eat breakfast or use the dining area at all.

Very outdated. Lots of “fixes” that are just patched or painted and makes it look worse. Just needs a remodel!

The hotel shuttle had a flat tire. The seat in the shower broke and collapsed (while I was using it) and then the buttons on thr phone for 'front desk' and 'emergency' didn't work! They switched my room and the phone in the second room didn't work at all. Lastly, the business center also didn't work but the employee at the desk was able to print what I needed. The hotel is old, struggling to stay updated, and downright dirty and falling apart in some areas. The walls in my hotel room looked like someone could have easily taken a lysol wipe and cleaned whatever was smeared on them, but no one cared to. The front desk staff tried their best to help, they were the only good part of my stay.