住宿方回覆: 感謝您對我們酒店提供反饋。您通過這些評論向我們的在線社區提供了很多遺漏的訊息。我們希望清除所有遺漏訊息或指控,並向我們的在線社區提供正確的訊息。首先,富士山距離我們酒店大約 15 英里,而不是數千英里,您誤導了我們的在線社區。當天空晴朗時,從我們大樓的頂部可以清晰地看到富士山,而不僅僅是清晰模糊的山峯。我們酒店的位置距離 JR 御殿場站乘坐出租車僅 5 分鐘,距離東名御殿場巴士站步行約 5 分鐘。我們酒店不會在互聯網上發佈任何遺漏訊息或虛假描述。根據我們的記錄,您也沒有去過我們的公共浴室,所以請不要誤導我們的在線猜測。非常抱歉,根據您在預訂時閲讀並選擇的預訂協議,我們無法退款。看來您在沒有通知我們工作人員的情況下自行決定離開酒店,而我們的工作人員一直等到凌晨 3 點才回來。這就是為什麼酒店也不強迫你出去。對於我們酒店的環境未能達到您的期望,我們深表歉意。我們要求我們的在線社區不要相信這種虛假指控,因為我們願意毫無歧視地為任何國家的每一位客人提供服務。我們希望為您打造一個適合您下次入住的環境。我們仍在等待為您服務。Thank you for giving your feedback about our hotel.There are a lot of miss information that you are giving to our online community via these review.We would like to clear all the miss information or allegation and give a correct information to our online community.First of all Mt.Fuji is about 15miles away from our hotel not thousands of miles which you are misleading to our online community.When the sky is clean, clear view of Mt Fuji can be seen from the top of our building not a just sharp blurry peak.The location of our hotel is just 5min from the JR Gotemba Station via Taxi and about 5min by walk from the Tomei Gotemba Bus Stop.No miss information or false description is published from our hotel at internet.As per as our record, you were not gone to check our Public Bath as well so please do not mislead our online Guess.We are extremely sorry that refund cannot be done on the basis of Reservation agreement that you have read and selected during booking.It seems that without informing to our staff you have left out from hotel with your own decision and our staff were still waiting about your return till midnight 3am.That is why hotel doesn’t force you to go out as well.We are extremely sorry and want to apologize that the environment of our hotel doesn’t meet up with your expectation.We request our online community not to believe with this false allegation as we love to serve every guest of any nations without any discrimination.We hope to build an environment that will suit up with you during your next.We are still waiting to serve you.