Another stay 1/19-1/12 2023. Check in staff on the 19th was just outstanding. Very friendly and helped us even get in a little early. Room was good, clean but shows so ware. View was outstanding and bed were very comfortable. The longboards by the pool needs some work. Order takeout waited a 1/2 hour was Then told they were only charging me half for on item because the were out of flat bread. So they only have a 1/2 flat because that is all they had left. Not sure why they would not tell you when you ordered. So two orders became just a 1/2 flat bread I just asked them to void the whole order which was not a easy task. I will say the staff was friendly thur the process. The night folks at the desk need a lot of help. Do not speak when you enter to lobby, matter of fact they do not even look up from whatever it is the two of them were doing on the computer. No free coffee in this hotel unless you have you own cup then they will fill it. Seem weird ever hotel has free coffee anymore. Had a lot of problems with billing when we checked out. They said I still owed 30 some dollars for a pre-paid room. I ended up calling Hilton Honors but after 20 minutes at two different folks was told it would be 72 hours and I still have not heard anything. The nice lady at check out worked hard to figure it out and I assume it is but have not been able to check out my CC statement yet. The manager she called on duty was no help he was rude and just left her hanging to figure it out. AGAIN SHE WAS GREAT the manager and Hilton Honors not so much.
