蔡爾飯店

Sehr nettes Personal. Das Frühstück ist in Buffetform mit kleiner Auswahl, aber es werden Wünsche erfüllt. Eier werden auf Wunsch frisch zubereitet. Das Bad hat eine Renovierung nötig. Das Bett war sehr bequem und das Zimmer war sauber. Man hört ab und zu die U-Bahn was mich aber nicht gestört hat.

On the outside and in the reception area this looks like a lovely old-style German hotel. Unfortunately, my room, though large, was dim and dowdy with mismatched furniture dating from the 1930s to the 1960s. The bathroom was inconveniently shaped and it was difficult to get hot water out of the taps. The view was of cables, coiled wires and the metal fire escape. As in many lower-priced European hotels there was no electric kettle nor were there the little sachets of tea or coffee, etc. The lovely gentleman on reception, however, brought me an electric kettle which he said was the one used by staff but that they'd get another the next day. I sincerely hope they did because I wouldn't have wanted the staff to do without. There was a fridge but it didn't work - a brand new fridge was delivered with smiles all round late afternoon on the day before I was due to leave. The location was reasonably good, being in the heart of the CBD and on Frankfurt's modern main street and full of restaurants, cafes and shops. Most of medieval Frankfurt was flattened during World War 11 (the Zeil being one of the few buildings that remained), but tourists might prefer to stay in a hotel in the small area of the old town which has remained intact (about 15 minutes walk from the Zeil).

我們與********預訂了為期一周的預訂。不可退款。我們在不知情的情況下錯誤地取消了一間客房，並試圖恢復預訂。 ******** 很樂意幫助我們，但酒店不會恢復房間並要求我們再次付款......儘管這是一個錯誤。他們基本上拿走了我們的錢並拒絕給我們一個房間（已經付款），儘管有很多房間可用。瘋狂的是我們還有另一個房間沒有取消，所以我們無論如何都在這家酒店住了一個房間。狡猾的商業行為。他們現在不會接********或我們的電話。他們發送的電子郵件對我們來說非常粗魯。我們做了一些研究，他們不屬於任何酒店協會。或與法蘭克福旅遊局打交道。謹防

I had one night stay in this hotel. Situated perfectly for all the shops and Malls. The room I had was pretty basic but clean with lovely hot shower and comfortable bed. I will be returning to Frankfurt on a regular basis and will definitely stay at this hotel again in the future.

It is an older hotel, nothing fancy, but clean, functional and comfortable. The staff we encountered were awesome. They were friendly, accommodating and made me feel very welcome. Loved the location, at the begining of a 1.5 km shopping street, lots of restaurants, near the river and the older parts of Frankfurt. Totally enjoyed our stay.