A perfect stay. The hotel, staff, room, grounds, food - all were simply excellent. It was a wonderful 5 night stay from Monday through to Saturday for myself, my wife and our 9 month old baby and such an enjoyable first family holiday for us. The hotel is so well geared up for families, it took all the stress out and meant we didn't need to travel with all the usual baby 'clobber'. The staff in particular were so friendly and welcoming and helpful, from the moment we arrived - from front of house, to waiters, the cleaners, the Bears Den and the spa receptionist. Everyone took the time to smile and chat. We were made to feel very looked after and even received a complimentary room upgrade. It was a really lovely unexpected surprise which topped things off. The food in the restaurant each evening and morning for breakfast was delicious and the waiting staff were so attentive and friendly. Top service. The hotel felt so luxurious, but also homely and we were so comfortable throughout our stay. The Bears Den staff put us at ease when we left our 9 month old daughter to be looked after and we knew she was going to be looked after properly by friendly, caring, professional staff. Well done to the hotel and staff and thank you. We hope to come back again one day soon. Probably our best hotel stay experience ever.
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