聖艾戈迪歐住宅飯店(Residenza d'Epoca Sant'Egidio)

唯一的優點是位置，但考慮到其他一切，住宿並不值得。房間照片欺騙並誘導預訂，但實際情況卻大不相同。辦公室在另一個地方。沒有人告訴您要提著行李箱在鵝*石街道上步行至少 7 分鐘才能到達房間，但別擔心，這還不是全部。你仍然需要帶著所有行李爬80級台階，打開5扇門，直到你滿頭大汗、無法說話才進入房間。這裡不適合老年人、有特殊需求的人或使用嬰兒車的小孩。這個地方維護得非常差。底層很髒，有古老的雕像和破損的門，土地底部有一片灌木叢，有一棟廢棄的房屋，窗戶破損。我們大約晚上 10 點散步到達，沒有燈光。這個地方很容易成為恐怖電影的拍攝地點。啊，房間很乾淨，好嗎？但這是我簽訂的最低限度的服務，不能算是積極的點。在這麼破舊、維護很差的地方，我沒有看到任何消防設備。如果這個地方的電氣裝置維護不善，我毫不懷疑這是一個不安全的地方。即使它是一個時期的住所，它也必須包括安全性和可及性。至於工作人員，太糟糕了。客觀且沒有同理心或彈性。他們無法支持我們延遲退房，即使我們付錢把行李寄存在接待處，我們也必須在下午 5:30 之前把它們拿出來，他們拒絕我們使用接待處的浴室，聲稱它壞了。他們向客人否認了！顯然我永遠不會再待在那裡，我想警告您不要被發布的照片​​所欺騙。

進入房間 2 分鐘後，大樓裡的所有電源都斷了，然後我們就沒有水或電了 - 我能夠到達服務台（儘管當時剛過 6 點），他們說他們會在 2 點後回复我與業主交談。那天晚上就沒有人再聯絡我了。多次撥打該號碼並向應用程式號碼發送簡訊後，沒有任何回應，我們也沒有水。我們不得不在晚餐時打電話給其他酒店，最終我們支付了雙倍多的費用才在午夜搬到了一家新酒店。早上我們去前台要求退款，他們說********必須退款給我們，所以我們聯繫了********，但現在店主說我們不能退款即使我們連一晚都沒住也可以退款。我們認為業主應該負責向我們退款並支付我們在旺季最後一刻必須支付的費用差額，否則他們應該從 ******** 中刪除，以便客戶可以相信他們不會被騙了。

Me hubiera gustado saber que para llegar al depto era subir 70 escalones. Y con maletas y sin elevador. Ir a algún lado era un suplicio subir 70 escalones y bajar los. También que te informen que nadie va a limpiar tu cuarto. Tu lo descubres. La caja de seguridad la reporte y no sirvió no la arreglaron. El edificio es bonito, pero deben de limpiarlo. Las escaleras sucias los pisos, los pasillos, solo un juego de llaves te dan. Así que es un problema porque si alguien de tu gpo quiere ir al super. Se debe de salir con llaves. Porque bajar tantas escaleras para abrir. De la bañera se sale mucho el agua de la regadera, le falta el otro vidrio, ela bañera tiene hongos en las tardes.

Great property. Only complaint was one night someone was having a party below us and it sounded like they were right in our room! The noise travelled through the walls. The location was great though!! Couldn’t be in a better spot- you can walk just about anywhere in Florence!

Extremely loud. All night long. NO LUGGAGE STORAGE - despite the ******* ad stating it’s one of the perks. Ruined the trip having to find storage, lost my timed Uffizi ticket. Lots and lots of stairs and doors. Definitely wouldn’t stay again ever and don’t recommend this place at all. Staff didn’t care that my plans were ruined and I lost €. Never again.

Our experience was not the best. We first needed 6 keys to get into this place. Although it had the feel of a grandioso building it was dark and eerie. Our air conditioner didn’t work for the theee nights we were there. The person in charge sent a repairman and basically said it’s working not sure what these people are talking about, the gentleman didn’t know I spoke Italian and understood his whole conversation with his superior. Not once did they ask if we needed more towels or toilet paper! I know it’s not a hotel but I’ve been to many and the owner always does it’s best to make sure his guests are comfortable. Again, like Rome we had to pay up front, gave us the keys and wished you good luck on a good stay. Not the way it should be. I wouldn’t recommend this place

Great location right next to most famous landmark in Florence. Beautiful room. Appreciated the very thorough instructions to get into room. Note the key pickup is about a block away from room - no problem and easy instructions to follow. Laundromat across the way if needed. Would definitely stay here again.

It is centrally located. Very convenient to visit different locations. It is quite noisy and you have to climb quite a lot and open many doors to reach to the room.

The property was beautiful and very well located. The staff did not provide enough toilet paper and the shower is very poorly constructed and floods easily.