住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our convenient location near the train station and attractions, as well as the breakfast provided.We are truly sorry that your stay was affected by the room being cold and dimly lit, and that the extra blanket request was delayed. For next visits the front desk team is always vailable to make an extra key. Your comments are important to us, and we will review our procedures to improve the guest experience in these areas.We appreciate your feedback, as it helps us continue to provide better service, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Grand Hotel Baglioni
住宿方回覆: Dear valued Guest, thank you for sharing your experience. We are glad you appreciated the location, the service, and the complimentary minibar. We take note of your comments regarding the facilities and soundproofing to improve the quality of the stay. We hope to welcome you again at the Grand Hotel Baglioni.
住宿方回覆: Dear valued Guest,Thank you for choosing our property for your stay in the beautiful city of Florence. We are thrilled to understand that you truly enjoyed your experience and we hope to welcoming you back again soon! Grand Hotel Baglioni
住宿方回覆: Dear Biechukafei, Thank you for sharing such a detailed review. We appreciate your honest feedback and are glad to hear you found the cleanliness thorough and enjoyed the nearby attractions. We also value your comments about our facilities and service and will take them into consideration as we continue to improve the guest experience. We hope to have another opportunity to welcome you and provide an even better stay at Grand Hotel Baglioni.
住宿方回覆: Dear Guest,We are truly honored by your wonderful feedback. It brings us great joy to know that Grand Hotel Baglioni was the highlight of your European trip. We are delighted that you appreciated our warm welcome, the historic charm of our interiors, and the comfort and elegance of your room. Our location is indeed ideal for discovering Florence, and we are so pleased you were able to enjoy the city’s beauty. Thank you for your kind words and for choosing us — we look forward to welcoming you back for another unforgettable stay in Florence.Grand Hotel Baglioni
住宿方回覆: Dear Guest, Thank you for sharing such a thoughtful review and for having shard amazing pictures. We are delighted that you enjoyed our central location, the charm of our historic lobby, and the unique atmosphere. It is also wonderful to hear that you appreciated the breathtaking views of the Cathedral from our rooftop restaurant — a highlight we are always proud to share with our guests. We value your observations regarding the rooms and are glad you still found the hotel to be well-maintained overall. We truly hope to welcome you back to Grand Hotel Baglioni for another memorable stay in Florence.Grand Hotel Baglioni
住宿方回覆: Dear valued Guest, thank you for your kind words about our reception staff and the wonderful view from your room. We appreciate your feedback regarding the condition of our facilities; we are continuously working on improvements to enhance our guests' experience. We're glad you enjoyed the breakfast area and its lovely view, as well as the convenient location near the central station. We hope to welcome you back for an even better stay in the future! Grand Hotel Baglioni
住宿方回覆: Dear valued Guest, thank you so much for your wonderful review! We're thrilled that you enjoyed your stay with us, appreciating the location, classic decor, services and friendly staff. Our stunning views from the 5th floor are waiting for your next visit! We look forward to welcoming you back soon!Best regards, Grand Hotel Baglioni
住宿方回覆: Dear valued Guest, thank you so much for your wonderful review! We're thrilled that you enjoyed your stay with us, appreciating the location, classic decor, and our cleaness. We're glad you liked the complimentary amenities and the stunning views from the 5th floor. We look forward to welcoming you back soon!Best regards, Grand Hotel Baglioni
住宿方回覆: Dear valued Guest,Thank you very much for taking the time to share your thoughtful feedback following your stay at the Grand Hotel Baglioni. We are delighted to hear that you appreciated the historic charm of our hotel and the careful restoration that preserves its authentic Florentine character while ensuring modern comfort.At the same time we regret that you were unable to secure a reservation at our restaurant during your stay. We recommend booking well in advance to guarantee availability, and we hope to welcome you back so you can fully enjoy our culinary offerings.Thank you once again for your kind words and constructive remarks. We look forward to the opportunity to host you again and provide an even more memorable experience. Grand Hotel Baglioni
訪客用戶
豪華房
入住於 2025 年 5 月
家庭出遊
1 則評論
10/10
超棒
發布於 2025 年 7 月 6 日
Преимущества: 1) Отель очень понравился своим винтажным интерьером и деревянным полом. 2) Очень удобное расположение рядом с железнодорожным вокзалом (5 минут пешком). При этом в отеле безопасно: на ресепшене всегда есть персонал, только проживающие в отели могут подняться на лифте и воспользоваться туалетами, так как необходима магнитная карточка! Главные достопримечательности также в пешей доступности 10-15 минут. 3) Вкусные и разнообразные завтраки, есть капсульная кофе машина и шампанское ) 4) Отличный сервис в отеле: качественная уборка, улыбчивый персонал. 5) В стоимость номера входит бесплатный минибар (соки, вода, печенье, чипсы, газировка), который пополняется каждый день ))
Недостатки: Организация сервиса на видовой террасе в барной и ресторанной зоне на время обеда/ужина. Зоны разделены, невозможно совместить аперитивы и заказ еды (( Часть крыши во время нашего проживания была забронировала под конференцию и мы не могли ей пользоваться, большинство столиков было забронировано (( В один из вечеров после ужина в городе мы хотели посидеть на террасе с вином и при наличии свободных видовых столиков нам предложили столик в центре далеко от панорамных видов. После того как мы не согласились и попросили позвать менеджера нас посадили за нормальный столик. В целом мы еще не раз сталкивались с ограничением в выборе столика при наличии свободных видовых столиков!!! Поменяйте систему рассадки, это ужасно портит впечатление от отеля!!!
В целом однозначно рекомендуем этот отель ))
翻譯
6/8
住宿方回覆: Dear Mrs. Tatiana, thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay at the Grand Hotel Baglioni. We are delighted to hear that you appreciated the vintage interiors, the beautiful wooden floors, and our convenient location near the railway station. It is wonderful to know that our security measures, breakfast variety, daily minibar replenishment, and attentive, friendly staff contributed positively to your experience.We truly appreciate your kind words about the high standards of cleanliness and service we strive to maintain. Your recommendation means a great deal to us.At the same time, we sincerely apologize for the inconvenience you experienced on our panoramic terrace during your stay. We regret that the separate seating areas and the limited availability due to a private event affected your ability to fully enjoy the space. Your feedback regarding the seating arrangements and the service you received is invaluable. Thank you once again for your constructive comments and for recommending our hotel. We hope to have the pleasure of welcoming you back in the near future, where we will do our utmost to make your next stay flawless from start to finish.Warm regards, Grand Hotel Baglioni
住宿方回覆: Dear valued Guest, thank you so much for your wonderful review! We're thrilled that you enjoyed your stay with us and the stunning views from the 5th floor . We look forward to welcoming you back soon!Best regards, Grand Hotel Baglioni
住宿方回覆: Dear valued Guest,Thank you for choosing our property for your stay in the beautiful city of Florence. We are glad to know that you enjoyed the experience with us and we hope to welcoming you back again soon! Grand Hotel Baglioni
住宿方回覆: Dear valued Guest, thank you for your feedback. We appreciate your honest comments about the room and its layout. We’re glad to hear you found the room elegant and spacious, as well as the great value for the central location in Florence. Your input helps us improve the overall experience for our guests. We hope to welcome you back for an even better stay in the future.Grand Hotel Baglioni