斯凱拉安娜度假村&溫泉(Skylaranna Resort & Spa)

There was no heat in my room. I don’t mean the heat didn’t work, there was literally no heating unit or vents. Said “cool only” on the thermostat but not sure where the vent was for ac either. Lady at the spa was great and brought up a space heater ant 10:30pm. Initial room was messy. No hot water, Luke warm. Wore a winter hat and sweatshirt to bed. Why is there a $25 “resort fee” at this place? Parking? Will not return.

The room we originally were in was in a basement and above the kitchen so it was a constant slamming noise we were unaware of prior to booking the room it was located above the loud kitchen. They moved us but charged us an upgrade fee which I felt wasn’t fair since no where when booking the room mentioned basement room above kitchen. Online makes it seem like a very nice room when in reality it’s way smaller than the photos, constant noise and in a basement. The room they moved us too was better.

First time staying here, really nice & clean. Easy check in & out. Can’t wait to go back when it’s warmer weather to enjoy the rest of the property.

Everything was great! The only thing I have to say is the restaurant was okay. The menu just needs a little more work.

This place was fantastic . Nice room nice view absolutely beautiful. It was so relaxing . Great place to stay with lots of amenities.

Quaint spot and so accessible to Asheville and eateries. So many floor plans to pick! Love the location! Jennifer A.

We stayed here for a few days. We saw 1 staff member the entire trip. No one checked on our room, provided towels, cleaned our room or checked in on us. TV wasn’t working in our master room and sink in bathroom was clogged. To use amenities you had to schedule appoin**ents. Room wasn’t clean. Won’t stay here again.

There is no one there to check you in, it's all digital and contactless. Which is not a big deal, but a little impersonable, if that is what you prefer. We only saw the bartender while we were there- who didn't even speak to us when we walked by. I can say that I called the number twice and both times the call was answered right away. We were booked in a studio, and when we got into the studio it was extremely small. There was enough room for a bed, a small table, the kitchenette area, and a couch. The couch was not very comfortable- I believe it is one of those pull-out futons. There really wasn't a great place to place our bags. The bathroom is nothing like the images I saw online. Again, my fault. However, on *******'s end- I did state that I would be travelling with 3. It was my husband, myself, and our daughter. So, I called the office and asked if there were any other rooms that are larger that we could upgrade to, and she called me back and said that there was nothing available because they were all booked for the weekend. Our room had a ring camera on the outside of the door. We didn't like this due to privacy issues. This meant we couldn't even stand outside without our conversation being heard and felt like if we are out here for privacy, the last thing we should be concerned about is being watched on the ring doorbell camera. We also had people just walking right in front of our room.

The service was excellent/ they even called when they saw me go by my cabin. There’s area to hike and it just felt nice. I’ll be recommending to visiting family and friends!