Staybridge Suites Knoxville-West

They said they could not find my reservation and they were full so they could not accommodate me. BUT! They still charged me over $350 for the room. How did they even have my credit card to do that if they didn't have my reservation? When I tried to get reimbursed... runaround. I'm still waiting for my money.

Upon first check in, the staff was friendly enough but we noticed the lock on our room door was broken. We were only staying for a night so decided that was alright I guess. Around 3 am, the fire alarm started beeping as if it had a low battery. We woke up and looked, and it seemed like the alarm system was built into the building (or we just couldn’t find it). No staff to be found around the hotel. Tried calling the front desk and no one answered. We packed up and left after an hour of hoping it would go away when it never did. Would NOT recommend.

Unaccomodating staff. Poorly stocked breakfast was missing several items. Advertised breakfast was available until 10:30am. Was bare and not replenished at 9:45am. No one bothered to clean tables or floors during breakfast. Out of oatmeal, pastries, juice and biscuits. Was able to get eggs brought out after requested. Had to request hand towels and bath towels as just a few were in room for a 2 night stay.Had to wait as none were available.Paid double the rate as there was supposedly an event in town and rooms were scarce. Got half the value of their normal rate.Will not be back.

My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were "out of towels". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels. 4 people 4 days 3 nights ONLY 2 towels Our rooms did not receive a cleaning service throughout the entire stay. We would not recommend this property.

Property did not have an extra blanket or extra pillow did not have a place for us to throw trash out. Staff did not want to accommodate just said no we don’t have it and walked away.

Pictures are not completely accurate. Door was not the right fit which left a gap at the bottom. No towels for bathing! Sits right next to the interstate and is noisy.

Very old hotel room. The bathroom light had an electrical issue. It would turn off suddenly and wouldn’t go back on . My husband took a shower in the dark. Not the most friendly or helpful front desk staff . Breakfast was good .

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

Great service. Only needed more USB and bedside outlets for CPAP, phone and hearing aids to plug in. We made do, but it would be nice to have by bedside.