酒藤(The Vines Hotel)

Had to call a phone number and stand outside for 15 minutes to check in. Room hadn’t been cleaned or sheets changed. I spoke to the maid and said I’ll be out for a few hours. Came back to the bed made but no clean towels and half drank bottles of water. No curtain on the shower. I didn’t know you could buy a TV that small.

Hotel is nice enough but needs a good general clean, like the rug in the restaurant area, the room was very tired looking. Could do with a bit of art or something on the walls in the rooms and restaurant so it isn’t so dreary. When we arrived to check in we were given the key to one of the ground floor family annex rooms, got there only to find other peoples possessions were in the room. We were quickly switched to another room so it was resolved instantly. However the room was very tired, one bed lamp missing a shade and bulb and there was an old very dried banana down the side of the single bed. Breakfast was nice but a bit meagre. All in all didn’t quite feel worth the price but I guess the location has a big impact on that. We were only staying for one night but I wouldn’t have booked more than that here.

Difficult to rate. Staff were lovely and really helpful. Main house was decorated nicely and I understand rooms in house have been refurbished. We were in the annex. Room was very tired, dirty and carpet stained. Bed was so hard and uncomfortable. The bathroom was a wet room. There was no where to put or hang anything. When we had a shower everything (wash bags etc) got soaked. Cleaner did not replenish coffee etc or even toilet roll so had to ask for more. We were on the ground floor and we would come back from being out to find all the windows wide open with our belongings at risk. Breakfast was ok but you had to order cooked food by 8.45 which is quite early. Evening is just a snack bar no proper cooked dinners. Left a night early. As I say lovely people but just not quite getting right at the mo. Hopefully will improve with time.

Upon arrival the receptionist looked straight through us and was very unwelcoming. Couldn't be bothered to show us where we were staying and just said around the back room 104. The room was disgusting with dust everywhere, filthy walls, mold in the bathroom and dirty stains on the furniture. People used the ahower above us and then the room began to smell of sewage and was so bad we just up and left. Couldn't be bothered to complain as the place just felt like a drop in center with shouting coming from the rear of the property. Wouldn't recommend to anyone, please please save your money and do not get as disappointed as we were. Very sad end to celebrating our daughters 2nd birthday. Absolute joke saying it has 3 1/2 stars

A very junior member that served at the bar and at dinner did so without any charm, almost like a chore. Ordered spicy pizza that cost £15 and felt like needed steel gnashers to get through! Breakfast though, was reasonable. Served by much more pleasant junior.

Well what can I say this certainly was not the room that we were expecting from the photographs on the net and had we known what we were expected to stay in we would have cancelled. On arrival we were informed that breakfast wasn’t until 8.15 when we required an early one we were told they would leave us a continental with cereals, milk and fruit. Then to the room. It was manky bird poop on windows overlooking bins, curtains hanging off, dirty basic bathroom. Furniture looked like from recycling centre and no as advertised. As it was late it was too late to leave and find elsewhere. Had food in restaurant pizza what wasn’t burnt was undercooked heard other customer moan about food being stodgy went back to said room as had early start tv size of postage stamp, noisy from other guests. Cobwebs, rust and grubby. Luckily we survived the night in the morning no breakfast arrived outside of door so had to go to asdas. Messaged ********** with concerns said owners would make contact. They ignored us rather than speak with us. Very disappointed don’t believe picture on advert. Would rather stay at chain hotel in future luckily following night stayed at premier inn

Unfortunately the room we had was unclean and had a mildew smell. When checking in the girl was serving at the bar and was really uninterested. No food when was available when we went for dinner and I was told we could order in and eat in our room. It appears the restaurant is just for show. When checking out I was told to just leave the key on the bar. Overall a really poor guest experience.

While the staff were lovely and ever so helpful, the choice of food was very limited and overpriced, an Aldi pizza cost me £14.50. Likewise, the drinks were overpriced for which was more of a B&B rather than an hotel. The bed was comfortable, but the room could have done with a facelift.