Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.
We stayed 3 nights at Santa Fortunata Village in Dodome Tent No. 9 and had a pleasant experience overall. The village is located a bit outside of Sorrento town, but since we were driving, the distance wasn’t an issue. For those not driving, they do offer a buggy service, which is convenient.
Our tent didn’t have the best view, but we were still able to catch beautiful sunrises and sunsets. It was quiet and peaceful throughout our stay, with no disturbances from other campers. The bed was comfortable, and the tent included a plug point and two USB ports. However, there were no built-in lights, so we recommend bringing your own portable USB light.
There were ants on the ground, but it wasn’t a major problem. The parking lot was spacious, and the shared bathrooms and toilets were a short walk away. Showers had hot water, and there were plenty of basins and mirrors available. The provided hair dryer was quite weak, so it’s better to bring your own if needed.
The village also has mini marts and a restaurant. We had dinner at the restaurant once—it was a bit pricey, but the atmosphere was elegant and enjoyable. The reception staff were very helpful and friendly. They offer excursions as well, though we had already planned our own itinerary.
All in all, it was a comfortable and quiet glamping experience. We'd definitely consider coming back!