維斯特梅德飯店(The Westmead Hotel)

The restaurant is conveniently situated for visiting south Birmingham. It has a large car park and parking is free. The hotel has a large bar area and a restaurant, The bar serves bar snacks and the food is good and the service is efficient and friendly. The rooms are large and very clean.

Easy to find. Access to hotel was clear but should advise up a number of steps. Greeting was basic but efficient as I was the only person at reception. Some stairs and no lift to negotiate with heavy luggage as no lift. Corridors were tired, stained and tatty so I was reasonably surprised by the cleanliness of my room which was good. I say reasonably as mould in bathroom did let it down. Room was serviced every day which was nice too. Maybe a refurb is in the plans

Staff, perfect, food brilliant, room very clean and comfy. Will stay again, no problem, Thanks to all the staff.

We booked a twin room as we were attending a wedding at the hotel, the room was a good size and had all the basic amenities, however as a twin room it was only prepared for a solo traveller and we had to ask for additional toiletries and towels from reception. The bathroom was freezing as no heated towel rail and the only toiletries provided was soap and a shower gel. It would have been nice to have been told this in advance so i could have brought shampoo and conditioner. Breakfast was an additional cost and was freshly cooked buffet style which was delicious and a great portion size. Specialist coffee is available but at an extra cost (worth it) The food they cooked at the wedding reception was exceptional as was the dj for the night.

The staff on reception and the bar staff were very helpful and friendly apart from the reception staff on departure on the 26th , we thought she was miserable and abrupt and should not be doing a reception job if she clearly did not want to be there .

The hotel is a little tired with worn and frayed carpets and rooms in need of updating and redecoration. Also when it is cold the electric panel heaters are inadequate to heat the rooms and corridors. The extractors do not work in the bathrooms and so you get lots of condensation when showering. The beds are comfortable and the rooms a decent size. The staff are excellent and make this place, they keep it very clean and are always willing to help. If you get it at the right place then it is good value for money.

Rooms are very comfortable. Stairs are a challenge with heavy luggage

Our one night stay at The Wes**ead Hotel was very comfortable. Our room was spacious, beds comfortable and bathroom clean and functional. Decor is a little dated but very good value.

The staff were very friendly and couldn't have been more helpful. The room was OK - could do with a bit of attention in the bathroom (mould around bath sealant needs to be tackled). What was irritating was that there was a disco which went on late, and the lack of soundproofing meant that it was intrusive when trying to sleep. It would have been helpful had the staff warned me of this or checked me into a room further away from the disco/party; I'm sure this isn't the first time it has happened (when you book - ask them!). The car park had some discarded beer cans and bottles lying around it, which didn't give a good impression on arrival.