埃爾科希爾頓惠庭套房飯店(Home2 Suites by Hilton Elko)

We stayed here for one night during a road trip and it was a pleasant stay. The room was spacious and clean. There was plenty of room to set up a pack and play for the baby. There was a dishwasher, sink, and large fridge/freezer. We enjoyed the pool and the breakfast had plenty of options. I would stay here again.

Let me preface this by saying my wife & I are professional travel bloggers. We live in hotels full time and are very familiar with ones that are well run, and ones that aren't. 2 weeks prior, we booked the one bedroom suite. When we arrived, the woman at the front desk assigned us to a junior suite. We explained to her that we had booked, and already paid for, the larger one bedroom suite. Her reply was that all the rooms were suites, so it didn't matter. I explained to her that we stay at Home2 Suites all the time and know the difference between a one bedroom suite and a junior suite. I showed her my reservation, which plainly showed that we had booked a one bedroom suite. She argued with us, telling us we were wrong. She was the rudest front desk person we have ever encountered. We gave up and talked to the manager the next day. The manager confirmed that we had booked a one bedroom suite and were put in the wrong, smaller room. She also said that there was nothing she could do about it. We paid the higher price for the biggest room but were put in the smallest, cheapest room so additionally, we were ripped off. Taking a close look at the property, we could see many other problems - stained carpets in the halls, dirty walls, trash in the parking lot and ice machines that didn't work. This Home2 Suites clearly does not match up to the quality of other's in the chain. We've stayed at approximately 60 Home2 Suites across the country. This one is by far the worst.

We checked in and we were put into a dirty room first. Dishes in the sink, unmade bed, dog bowls on the floor, etc. They put us in a different room but double charged our card. It took us 2 days and 3 employees to get them to refund us our money. Would not stay here again.

Staff was kind and always willing to help, especially Claire, Kaitelyn and Liliana. There were some crumbs and food on the counter and floor, but that was minor. Through no fault of the hotel, guests were extremely loud all night. Noises jolted me out of sleep 3 separate times.

We've stayed quite a few times open our way between our daughter's place and home, snd will continue to stay at the Home2Suites in Elko. Every time the staff has been great, the rooms spacious, clean snd comfortable, and the breakfast quite good.

I was amazed by the cleanliness and comfort of our room. There were extra amenities that I didn’t know I needed until they were there. Real coffee mugs, full size fridge, full length mirror, extra hangers, a couch. And the continental breakfast was AMAZING!

I liked the room. I liked the items for use. I didn't like not having hot water, or food and items from other people left in the room, the parking lot is not big enough to park a horses trailer

Fantastic place to stay with large comfortable rooms and great service. We've stayed before and will stay again.

The rooms were spacious and the breakfast was excellent. You can tell that the staff takes pride in this hotel.