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愛丁堡 - 喀裡多尼亞華爾道夫飯店
4.1/5133 評價

愛丁堡 - 喀裡多尼亞華爾道夫飯店

西區 愛丁堡|距離Morningside Library2.32km
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

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瀏覽用戶對愛丁堡飯店的評價

正在尋找Morningside Library附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
萊恩飯店
4.6/531 評價
我們在The Lane Hotel住了兩晚,這是一次很棒的體驗。房間閃閃發光的乾淨,牀真的很舒適,淋浴和浴缸很棒,所有工作人員都非常親切和樂於助人!酒店位於愛丁堡一個非常好的住宅區,附近有很多咖啡館和餐館,肯定會推薦The Lane Hotel給任何想留在愛丁堡的人!
布倫特斯菲爾德飯店,貝斯特韋斯特豪華系列
4.3/5106 評價
梅奇斯頓
我們在這裏住了三個晚上,度過了一個美好的住宿,酒店位於城市外一片葉子的區域,在公園裏散步只需20分鐘,酒店的工作人員非常友好和樂於助人,酒店很乾淨,我們的房間很大,每天干淨,而且精神煥發,從我們對面公園的房間看到的景色非常好,酒店的餐廳的早餐非常好,有很多選擇,而且工作人員也很友好高效,我們發現酒店的位置很安全,樓下的酒吧和餐廳很乾淨,員工熱情,我們覺得唯一讓我們失望的是晚上的菜單,我們嘗試了一次,非常令人失望,在很短的步行範圍內還有幾家其他餐館,非常棒。
黑色常春藤住宿
4.3/590 評價
Lovely boutique hotel, visited many times previously for food and drinks but stayed in one of the park facing bedrooms and just as lovely as expected. Beautiful decor and very friendly staff. Great location for heading into the centre of Edinburgh. Will be back again.
佈雷德希爾斯飯店
3.8/5103 評價
酒店本身非常nice,充滿個性。房間乾淨整潔,維護得很好。最大的問題是員工培訓,儘管所有員工都非常愉快,但他們並不知道如何經營酒吧或餐廳服務,這很可能不是他們的錯,這是一個管理問題。我理解,在新冠之後招募有經驗的工作人員可能仍然很困難,但是這不是把不能履行職責的工作人員放在地板上的藉口,以適合付費客人的標準。早餐也有點亂,沒有早餐盤,只是小的側盤,這是糾正了,但很多人一開始吃早餐盤很小,更糟糕的是,熟食很冷,除了雞蛋,想象一下你盤子裏的冷烘豆子。這真的是太差了,畢竟是牀和早餐,這兩樣東西應該很完美。晚餐供應很好,我們很享受我們的晚餐,但當餐廳向歡迎客人開放時,應該有人在餐廳,客人不應該去尋找工作人員。一旦高級管理團隊站出來控制人員配置問題,並給早餐人員一些培訓,將這家酒店變成一個非常好的酒店不會花太多時間。總之,這次逗留相當令人失望,當我們回到蘇格蘭時,會將目光投向別處。
孟席斯公寓
4/52 評價
Good location with free car parking. Attractions are within walking distance and supermarkets are nearby.
愛丁堡西區希爾頓歡朋飯店
4.5/5169 評價
西區
衝著希爾頓的名頭去的,其實離城堡或火車站都挺遠,早餐還不錯,但是客房打掃太慢了,有天我下午兩點多回賓館想休息一下,房門一開還是亂的,然後和服務人員説了讓立即打掃,在大堂幹坐半小時,上去還沒開始搞… 折騰了兩次,後來索性站在門口,立等服務員打掃,這才得以進房休息 這種經歷還是第一次

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