布倫特斯菲爾德飯店，貝斯特韋斯特豪華系列(Bruntsfield Hotel, WorldHotels Elite)

當我們到達酒店時，我們的房間很髒，浴室沒有好好清洗，我們在浴室地板上發現了很多頭髮。 房間也沒有打掃乾淨，​​我們還在床上發現了頭髮，枕頭上有污垢。 飯店的早餐很不錯，但是去附近的咖啡廳/餐廳吃會比較便宜。當我們在那裡時，我們試圖透過郵件聯繫酒店的管理層，但沒有人回覆我們。我們的鑰匙卡每天都壞了，所以每次出去都必須去換新的。門裡有很多噪音。不推薦這家酒店，因為它花了多少錢，而且體驗有多糟糕。

Despite a good breakfast and friendly staff, the hotel was a severe disappointment. Some issues during my six day stay: - my room was not fully cleaned one day (unwashed cups and glasses, dirty towels in the bathroom), on another day my room door was left wide open when I returned in the evening. - exorbitant charges for laundry - two shirts for which I paid seven pounds each were not ironed. - excessive parking charges - 12 pounds per day. - WiFi that was intermittent and had to be logged into repeatedly during the day - hard to make phone calls from within the hotel. - Bottles of water charged for the room after a “complimentary” first day - this on top of exceptionally high room rate of close to 400 pounds per night. Overall, not a good experience, despite the hotel’s good location in relation to Edinburgh sights, theatres, etc. Management should work to resolve the issues noted above.

Boiling hot room and only just over 20 degrees outside. No ventilation. Not nice to be in. Obviously housekeeping felt the same as they hadn't bothered to vacuum and generally surfaces were dusty or grubby. Room design leaves a lot to be desired too. Massive room but you can't see the TV from the bed and have to close the door to the tiny bathroom before you can stand at the sink. Only a queen-size bed too - plenty of room for a king. Last time I stayed, their excuse for lack of housekeeping was Covid. Now there is no excuse for charging £500 for two nights without breakfast or parking and offering a hot, less then clean room. F&B: We ate in the hotel one night. Less then two years ago this was a buzzy, pleasant place. Now, lacking in customers and atmosphere. Reason: Very average food - a lot less appealing then on my last visit. Service also haphazard. For breakfast: probably the worst 'Scottish' cooked breakfast I have ever had! Swimming in grease and most items deep-fried, tasteless and inedible. Grubby plates and silverware. Disorganised wait staff who didn't even ask if everything was OK when they took away what was essentially an untouched meal. (They must see it all the time ...) The only reason this hotel can get away with charging such a ridiculous room rate is because of the scarcity of hotel rooms in Edinburgh city centre in the summer. Very sad to see a place like this degenerate in such a short period of time. Never again!

Staff was really helpful but the hotel is more like a 2.5 star hotel than 4 also the room advertised in the picture was quite photo touched and quite not the same.

The hotel itself was nice inside and staff were pleasant. The bedroom was a bit different. The bed was comfortable although the pillows were awful and lumpy. The bathroom was grubby. The shower door was hanging off, the toilet seat was loose. There was marks of some sort all up the wall and door. The view was nice of the castle but the window was thick with black furry mould! Breakfast the next day was fine. A nice selection of continental and fruit and hot food was brought out on request. £10 for parking!