住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
訪客用戶
雙床房
入住於 2024 年 1 月
家庭出遊
3 則評論
3.2/5
發布於 2024 年 3 月 24 日
房間很寬敞,很乾凈。設施有點老!早餐還行!
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Shenxianqingganxuanwodexiaowang
特大床房
入住於 2022 年 10 月
獨自出遊
12 則評論
4.0/5
很好
發布於 2022 年 11 月 22 日
戴森的吹風忘拿了
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
匿名用戶
球場景豪華雙床房(帶陽台)
入住於 2023 年 8 月
獨自出遊
35 則評論
4.5/5
滿意
發布於 2023 年 11 月 6 日
衞生條件不錯,外圍
環境不錯,離市中心較遠,適合自帶車的朋友
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
訪客用戶
大床房
入住於 2024 年 7 月
家庭出遊
4 則評論
3.5/5
發布於 2024 年 8 月 21 日
酒店設施還好
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
匿名用戶
特大床房
入住於 2022 年 9 月
商務出差
3 則評論
1.0/5
發布於 2022 年 10 月 9 日
剛預訂不到一小時有事想退一下 執意扣全款 沒見鍋這樣政策的
住宿方回覆: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
匿名用戶
特大床房
入住於 2022 年 5 月
與好友旅遊
13 則評論
4.5/5
滿意
發布於 2022 年 6 月 23 日
夏天空調製冷有問題 非常熱晚上 其他設施很好 房間很大床很大 服務很好
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
匿名用戶
大床房
入住於 2022 年 6 月
與好友旅遊
1 則評論
3.5/5
發布於 2022 年 8 月 6 日
酒店除了周圍環境,其餘整體都很一般
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Liucaixia
大床房
入住於 2022 年 2 月
與好友旅遊
128 則評論
4.0/5
很好
發布於 2022 年 3 月 21 日
很不錯、就是早餐簡單了一些
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
訪客用戶
雙床房
入住於 2025 年 1 月
夫妻/情侶出遊
1 則評論
1.0/5
發布於 2025 年 2 月 2 日
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
翻譯
住宿方回覆: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Jeenma
大床房
入住於 2024 年 8 月
商務出差
16 則評論
5.0/5
超棒
發布於 2024 年 9 月 18 日
This time we have the view overlooking the Utilita Bowl and it was fantastic.
翻譯
住宿方回覆: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
住宿方回覆: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
訪客用戶
景觀豪華大床房
入住於 2024 年 7 月
家庭出遊
19 則評論
5.0/5
超棒
發布於 2024 年 8 月 23 日
CS very kind and take care for my kids
翻譯
住宿方回覆: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
訪客用戶
特大床房
入住於 2024 年 11 月
商務出差
125 則評論
5.0/5
超棒
發布於 2024 年 12 月 9 日
Good hotel and location
翻譯
住宿方回覆: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team