THE WORSE MANAGEMENT and HOTEL!!! Rude, entitled, and just don’t want to help at all .. from the moment we checked in, the bell boy refused to take our luggage because we were not staying at “the address “.. he was very rude, and left our bags outside .. one of the rooms we booked was larger for the number of guest staying in it and we had pay extra for it , during check in, we were told it is not Available , and when we asked Eman what can be done , she told us “ you figure it out !!” - we had never been spoken to in such a way ever !! And when we asked for the refund of the additional ( 814 AED ) which we had paid for the larger room , they tried their best not to pay us back our money ! Thief’s in every possible way ..
很好
215 評價