Purpose of trip: 1st time to dubai celebrating an old friend's birthday. Stayed in Ritz Carlton Desert Resort prior to checking in a Bvlgari Resort Dubai Why Bvlgari Dubai: Stayed in Beijing Bvlgari during 2019 and the superb services rendered during the trip by the butler allocated to us left us a good memory and assurance to the Bvlgari brand and quality offered. Hence, wanted to try Bvlgari Dubai resort. Before the trip: Got in touched with the customer service through Whatsapp. Notified that it will be a birthday celebration and requested for two beach bag and birthday arrangements. Very professional support provided and experienced an extension from the Beijing Bvlgari services. Thanks to the team. During the check-in process: Alighted from the car, the reception collected our passports and invited us to the lounge for welcome drink and some snacks. Waited from 12:58am-13:10pm when the tea we ordered are served. Then close to 14:00pm, a staff from Bvlgari approached us. The whole process took close to more than an hour... The first sentence she introduced herself as a staff who only serves guests with a China nationality. We were very shocked as she was holding to our passports which clearly mentioned that we have no affiliation to China nationality at all. We are not against China nationality but we are proud to be citizens of our own country which we are born and bred in. Then she asked if we can speak in Mandarin, which we mentioned we can but we are not well versed in it as our national language is English. Then she asked for a deposit payment, where I provided my credit card. After the transaction went through, she asked a question that we couldn't relate to. She asked can I have a document of your credit card's expiration date. Isn't the expiry date of all credit card printed onto the card itself? It was the first time we were asked for a document to show such information... Then she asked us to wait for awhile and came back with our room cards with a printed mandarin copy of the hotel facilities introduction, which we told her that we could barely understand. She said there's no English copy, which was quite unprofessional for an international hotel. Anyway, she left us to go to our room without sharing on the breakfast information and etc. Then I approached her for a guide towards the premise and etc, which she then did showed us to our room and explained about the facilities and amenities. The corridor into the room: There's a musty smell which I believe is coming from the carpet. While in the room: She told us that the bedsheets are not complimentary and we cannot take it away with us. We were like ermmm...this is not our first time in a hotel who on earth would take away the bedsheets?! She said alot of people would steal anything that's Bvlgari. Ok, fine with that. But we are here to stay and enjoy ourselves on a holiday and not to be suspected for potential stealing of the items in the room...when we are not even going to d
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