Purpose of trip: 1st time to dubai celebrating an old friend's birthday. Stayed in Ritz Carlton Desert Resort prior to checking in a Bvlgari Resort Dubai Why Bvlgari Dubai: Stayed in Beijing Bvlgari during 2019 and the superb services rendered during the trip by the butler allocated to us left us a good memory and assurance to the Bvlgari brand and quality offered. Hence, wanted to try Bvlgari Dubai resort. Before the trip: Got in touched with the customer service through Whatsapp. Notified that it will be a birthday celebration and requested for two beach bag and birthday arrangements. Very professional support provided and experienced an extension from the Beijing Bvlgari services. Thanks to the team. During the check-in process: Alighted from the car, the reception collected our passports and invited us to the lounge for welcome drink and some snacks. Waited from 12:58am-13:10pm when the tea we ordered are served. Then close to 14:00pm, a staff from Bvlgari approached us. The whole process took close to more than an hour... The first sentence she introduced herself as a staff who only serves guests with a China nationality. We were very shocked as she was holding to our passports which clearly mentioned that we have no affiliation to China nationality at all. We are not against China nationality but we are proud to be citizens of our own country which we are born and bred in. Then she asked if we can speak in Mandarin, which we mentioned we can but we are not well versed in it as our national language is English. Then she asked for a deposit payment, where I provided my credit card. After the transaction went through, she asked a question that we couldn't relate to. She asked can I have a document of your credit card's expiration date. Isn't the expiry date of all credit card printed onto the card itself? It was the first time we were asked for a document to show such information... Then she asked us to wait for awhile and came back with our room cards with a printed mandarin copy of the hotel facilities introduction, which we told her that we could barely understand. She said there's no English copy, which was quite unprofessional for an international hotel. Anyway, she left us to go to our room without sharing on the breakfast information and etc. Then I approached her for a guide towards the premise and etc, which she then did showed us to our room and explained about the facilities and amenities. The corridor into the room: There's a musty smell which I believe is coming from the carpet. While in the room: She told us that the bedsheets are not complimentary and we cannot take it away with us. We were like ermmm...this is not our first time in a hotel who on earth would take away the bedsheets?! She said alot of people would steal anything that's Bvlgari. Ok, fine with that. But we are here to stay and enjoy ourselves on a holiday and not to be suspected for potential stealing of the items in the room...when we are not even going to d
飯店位於繁華的AI Barsha區,地處杜拜中心地段,是商務和休閒旅客理想的下榻之地。從飯店可直接通往酋長國購物中心 (Mall of the Emirates),您可嗨逛超700家世界知名購物商店和景點、以及電玩區等。飯店提供“零負擔”購物服務-免費寄存或由我們直接送至您的房間。步行約600公尺可到Sharaf DG Station,驅車前往卓美亞海灘 (Jumeirah Beach)約20分鐘。
飯店共有351間客房,房型選擇眾多,有高級房、豪華房、行政房、套房、家庭套房、小木屋等。尤其是20間阿斯彭別墅景觀令人諒嘆,一側可以欣賞阿拉伯灣的壯麗景色,一側可以俯瞰杜拜滑雪場的雪坡景。
飯店美食餐廳選擇眾多,從阿拉伯傳統美食到國際佳餚,無一不滿足老饕的美食品味。OLEA餐廳可品嚐正宗的黎凡特美食;Salero Tapas& Bodega餐廳提供獨特的塔帕斯美食融合了傳統的共享菜餚與現代的經典創意,同時還可欣賞弗拉門戈表演;Aspen by Kempinski餐廳可提供24小時全天候用餐服務;XU栩餐廳提供粵式美食及東南亞風味美食;Eugene Eugene獨特的南法風情小酒吧可沉浸式投入在清新涼爽的氛圍,使身心得到很好的放鬆。
飯店的Vox影院(共計15座)可以使賓客一邊享受沉浸式視覺盛宴,一邊品嚐美味佳餚。24小時營業健身房同時配備了泰諾健專業腳踏車和訓練箱,可供您室內騎行和全身鍛鍊。位於11樓的奢華行政酒廊,可提供全天候的下午茶等服務。
飯店共12個活動場地,支持各類型會議到大型的表演活動,有可容納150人劇場式場地,同時有可支持300人的戶外活動場地。飯店SENSASIA Stories水療中心可提供針對性的理療項目,使您放慢節奏,身心得到很好的放鬆。
2022.07.12
非常好的服務,每個人都很熱情,友好,房間很大,裝修很豪華,床品很舒服,孩子們好好的享受了泡澡,洗澡的噴頭非常好,水像髮絲一樣細,最喜歡配套的洗髮水和護髮素,Mr Kingsley gave a great service. 泊車服務也很到位方便,每天很累的回家不需要再去泊車,直接停在酒店門口就可以直接上樓,大大減少了客人的不便😁😁😁😁😁👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍