星霖羅拉飯店(Raintree Rolla Hotel)

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It's ok reception guy is little rude, i already paid online for my booking but he said their is no booking for me

My name is John Francis. I book the room from Abudhabi. My room number was 116. I spent 120 for a 1-night stay. But the room is very dirty and not clean. throughout the night I couldn’t sleep because there are bedbugs all over the bed I came to the room around 10:30 to 11 pm. From Abudhabi. And I had a meeting in the morning. I’m so unhappy about this hotel and the room. Moreover, at 1 am, one housekeeping attendant tried to open my room door forcefully. I even complained about this incident to the receptionist. I won’t recommend this hotel to anyone else because it’s not worth it.

I stay in room 102, 30 Dec to 31 Dec 2022, I was having 2 pax reservation from *********** reception staff forcely charged for second pax as per them management rule. what rubbish!! Receptionist Tasneem or Tasleem and night manager both of them disrespecting doesn't know how to be courteous..wrost staff of hotel Washroom wall tiles broken, shower area completely messy not cleaned. Shower tap broken dirty No minibar fridge in the room Dirty spotty pillows Spider webs around bed lamps over all cleaning is wrost No cover on the ceiling light in washroom compeltey unsafe electrical Electric socket broken near to bed no Electric safety 4 time made calls to reception and requested to provide iron after 45 mints provided unsafe iron the controll swtich was unsafe to touch, asked why late provided staff said sorry sir we have one iron for all floor... Will never recommended at any cost to stay Rain Tree Rolla hotel at all wrost reception staff wrost management rules by self innovated by reception staff. See the pictures and at least hire the courteous reception staff who should know at least the respect word for the guest Reception syaff is terrible wrost

The hotel not for family at all, we had very bad experiences, we told that the room will quiet, unfortunately not, the parking was changed, not safe for family my wife and kids was not feel home and comfortable, it’s a horrible stay I can say…..

I love this hotel the Night Shift receptionist was amazing he try hard to make my stay amazing and Mr. Salman was so nice and kind and he was assisting me with all information I love this hotel and I’ll come back for your sure I can’t forget Mr. Malik best Manager ever. Mina basily405

فندق سئ للغايه اقمت ليلتين في هذا المكان في جناح في الدور الرابع ولكن تفاجئت بعدما دخلت الي الغرفه ليس بها أي مرافق خاصه مثل شباشب للحمام لايوجد براد المياه الساخنه ولا يوجد شاي أو قهوه يوجد تلفاز واحد فقط ف غرفه الصاله غرفه النوم ليس بها الحمام الخاص بغرفه النوم غير مجهز اطلاقا وايضا عندما تأتي لي صديقتي يقول لي ادفع رسوم 150 درهم لها كيف هذا لا انصح بهذا المكان اطلاقا وهناك بعض من الصور لتركد كلامي